Barriers to and Improving Communication

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Barriers to and Improving Communication
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Agenda

• Review communication process/model
• Effective Vs. Efficient Communication
• Barriers to communication
• Methods to improve communication

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Communication Model
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Effective Vs. Efficient

• Effective
• Intended message is the same as the perceived
  message.
• Can be time consuming

• Efficient
• Message is delivered with limited resources
  expended.
• What do we mean by resources?

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Barriers to Communication

• Noise
• Anything that interferes with the effectiveness
  of the communication.
• Sources of Noise
• Poor Choice of Channels
• Poor written or oral expression
• Failure to recognize non verbal
• Physical Distractions
• Status Effects

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Barriers Poor Choice of Channels

• Medium through which message is conveyed.
• Written Channels
• Good for simple, easy to convey messages
• Oral Channels
• Complex and difficult to convey messages
• Require immediate feedback

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Barriers Poor Written or Oral

• Dont be too wordy!!!
• Speak in laymen's terms whenever required.
• Avoid semantic errors

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Failure to Recognize Non-Verbal Signals

• Hand Movements
• Facial Expressions
• Body Posture
• Eye Contact
• Interpersonal Space
• Non-verbal can change drastically across cultures.

9
Physical Distractions

• Telephone Calls
• Texting
• Drop ins from unexpected
• visitors
• Hair in your eyes
• Can be avoided through proper planning

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Status Effects

• Noise caused by hierarchal effects of a business.
• Usually leads to filtering

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Improving Communication

• Active Listening
• Constructive Feedback
• Use of Communication Channels
• Proxemics and Space Design
• Technology Utilization
• Value Culture and Diversity

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Perception and Communication

• Perception
• The process through which people receive and
  interpret information from the environment.
• Perceptual Distortions
• Stereotypes
• Halo Effect
• Selective Perception
• Projection

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Perception and Communication

• DEBATE!!!!
• 2 Groups
• Choose a speaker
• Choose 2 advisors for debate (during debate)
• During your meeting time, everyone contributes.
• Argue for your assigned side.
• Topic is Privatization of Hospitals