Baltimores Workforce System at Work

1

• Baltimores Workforce System at Work
• A Report prepared for the
• B W I B
• by the
• Workforce System Effectiveness Committee
• (March 2004)

2
Objectives of the Report

• Provide an overview of One-Stop Career Center
  Network structure, services, and performance.
• Be a primer for new/prospective Board members.
• Report progress with WSEC studies previewed at
  June 2003 BWIB meeting.
• Make findings-based recommendations for Board
  consideration.
• Be the first in a regular series.

3
Projects previewed in June 2003

• Customer flow/process mapping study
• Client cohort outcomes and employer
  characteristics
• Return on investment pilot
• Performance support plans for intensive services
  contractees
• Private sector performance practices

• 6. Comparable cities benchmarking project
• 7. Responses to extreme fiscal stress
• 8. Role of temporary help supply/staffing
  industry
• 9. Identification of employer needs
• 10.State of the Workforce System Report

4
Report structure

• 1.The workforce landscape
• unemployment, projections, review of existing
  work
• 2. Local One-Stop Career Network at work
• Role of the Board system and services client
  flow and demographics employer analysis
  comparable city benchmarking training investment
  analysis (cost-effectiveness and ROI)
• 3. Future opportunities
• - strategies, sector/cluster-based approaches,
  develop more training funds, modern performance
  measurement/management system.

5
Main findings

• 1. System is performing well by federal
  standards, and in comparison to peer areas.
• 2. Scale of skills uplift required is the
  challenge 132,000 adults in 2000 without any
  post-secondary qualification.
• 3. Client samples show training investment has
  positive returns for taxpayer in second year (for
  customized), and third year (for ITA-funded).
• 4. More funds for training are necessary, to
  make a real difference.

6
What do we want from the full Board?

• Is this the appropriate level of detail for your
  needs?
• If this is to be a regular series, which sections
  do you want to see repeated/omitted in future
  reports?
• 3. What other questions would you like addressed
  in new projects over the coming year?
• 4. Any suggestions for resources to support this
  work in future?