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Videos required Best in Show - Conflict
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David Williams, Director Business Communication
Center
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All life is meeting. - Martin Buber
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Meetings Will Be Your Life
Mid-level Managers
40 of work week
Source A network MCI Conferencing White Paper.
Meetings in America, 1998
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Meetings Will Be Your Life
Executives
80 of work week
Source A network MCI Conferencing White Paper.
Meetings in America, 1998
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Meetings Will Be Your Life
Youll need to know

• Managing meetings
• Managing people

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Whats Wrong With Meetings?
Top 5 Complaints

• Unnecessary
• Unproductive
• Not the right people
• Not focused
• Run too long

Source A network MCI Conferencing White Paper.
Meetings in America, 1998
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EffectiveMeetingsChecklist

• Make sure a meeting is necessary
• Establish meeting objectives
• Choose the right participants
• Schedule the meeting
• Compile an agenda
• Send the agenda to participants
• Check the room
• Start on time
• Stay on track
• Manage problems or conflicts
• Assign action items
• Evaluate the process
• End on time, then follow up

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To Meet, or Not To Meet
X
Meet to

• Make decisions
• Solve problems
• Brainstorm
• Answer questions

but not merely to disseminate information
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Be Objective(and have one, too!)

• By the end of the meeting, I want the group to

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You, You, and You(but not You)
Invite those who are

• Absolutely necessary
• Directly involved in the issues

People support what they help to create.
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Timing Is Everything

• Pick a convenient time
• Let technology help
• On the hour or half hour

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We All Have Agendas
Solicit agenda items

• Who?
• What?
• How long?

Dont cram!
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We All Have Agendas
Topic Bringing Pets to Work Tues. April 28th
1000 a.m. - 1045 a.m. Second Floor Conference
Room Agenda

• Compile it
• E-Mail it
• Be Prepared
• Idea Starter

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Be Prepared to Participate

• Organize your thoughts beforehand

1. The topic 2. The major points about it 3. An
example or two 4. The next steps
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Review Before You Meet
Didnt you read this?

• Avoid a group review during the meeting
• Ask participants to review prior to the meeting

Use the meeting to resolve problems and make
decisions
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Check The Room

• Chairs
• Markers
• Temperature
• Food beverages
• AV equipment

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Start Right

• Start on time
• Welcome
• Thank yous
• Introductions
• Time-keeper
• Minutes recorder
• Announcements

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On Track On Time

• Q Whats the most important thing you should
  do with your agenda?
• A Stick to it!

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The Decision-making Process

• Define the problem or opportunity (include
  criteria for success)
• Brainstorm alternatives
• Evaluate alternatives
• (Only after brainstorming is over)
• Select a course of action
• Define the implementation plan
• Evaluate your progress

Source Using Group Process Techniques to Improve
Meeting Effectiveness by James L. Creighton
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Brainstorming

• Write the objective where everyone can see it
• Example "How can we?"
• Encourage all ideas, no matter how wild
• Dont allow criticism
• The more ideas, the better
• Capture all of the groups ideas

Source Brainstorming Techniques That Work,
EffectiveMeetings.com
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Join In But Play Fair

• Involve everyone
• Interrupt monopolizers
• Invoke the One Person, One Voice rule

People support what they help to create.
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You Talkin to Me?

• Defer complex issues
• Seat adversaries side-by-side
• Interrupt arguments

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Houston We Have A Problem

• 20 of a managers time is spent dealing with
  conflict
• - The Association for Conflict Resolution

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Houston We Have A Problem
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S happens!
Conflict Resolution Decision Tree
Options Decision
Confrontation
Options Decision
Non-Violently
Options Decision
Hear other persons point of view
Agree to Disagree no attack
Problem Solving decide together generate lots
of solutions
Talk Discuss feelings
Source Educators for Social Responsibility
www.esrnational.org
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Houston We Have A Problem
Conflict Resolution

• Interpersonal problem?
• Team-wide problem?
• Resolve via
• Entire team consensus?
• Majority rules?
• Silence consensus?
• Respect guaranteed?
• Cant find solution?
• Mediation/Arbitration?

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Gimme A Break
The mind can absorb only as much as the seat can
endure

• Smokers coffee drinkers
• Breaks every hour

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Gimme A Break
The mind can absorb only as much as the seat can
endure

• Smokers coffee drinkers
• Breaks every hour

Why dogs really go outside
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Gimme A Break

• Relieves tension
• Allows side conversations

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Have Some Fun

• Laughter Variety
• Stimulate blood flow
• Reduce stress
• Stimulate mental acuity

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Have Some Fun

• Prizes
• Snacks
• Demonstrations
• Comic strips
• Role-playing

Should not cause meeting to run long!
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Its Over When Its Over

• When objective is met
• When allotted time is up
• Or negotiate for more time

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Assign Action Items(as you go, and before you go
away)

• Who
• does What
• by When

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Evaluate the Process

• Objective met?
• Another meeting required? 
• What worked well?
• How to improve next meeting? 

Howd we do?
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Follow Up

• Thank people
• Note your action steps
• Send promised info
• Send/review minutes

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Meetings Will Be YOUR Life
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Meetings Will Be YOUR Life
Its your move now!
Presentation available at Classfiles\B_AD 5101
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David Williams, Director Business Communication
Center
Presentation available at Classfiles\B_AD 5101