Section 8 Supervision and Monitoring

1
(No Transcript)
2
Supervision And SupportThe Key To Program
Success

• Careful attention and guidance
• Continual availability to peer counselors
• Ongoing support

3
Who Should Coordinate AndManage Peer Counselors?

• Most programs supervise peer counselors at the
  local level
• Time commitment of a supervisor varies according
  to number of peer counselors employed and caseload

4
Designated Supervisors Are Key
5
Case Scenario 1
6
Mentoring Role

• Mentoring vs. supervisor role during the first
  six months
• Transition to supervisor role

7
Case Scenario 2
8
Case Scenario 3
9
Ongoing Supervision

• Monthly staff meetings
• Ongoing communications
• Weekly activity reports

10
Alaska WIC and other programs use electronic
communications to keep staff connected.
Electronic listservs can be used to share program
information, practice counseling scenarios, and
brainstorm ways to manage difficult breastfeeding
problems.
11
Case Scenario 4
12
Other Issues

• Religious beliefs
• Language differences
• Cultural diversity
• Civil rights policies
• WIC clinic policies

13
Case Scenario 5
14
Confidentiality Issues

• WIC and State confidentiality policies must be
  taught and reinforced
• Confidentiality agreement
• Scenarios at monthly staff meetings

15
Case Scenario 6
16
Peer Counselor Monitoring

• Weekly/biweekly phone calls with staff
• Regular review of contact logs
• Spot checks of weekly activity reports

17
Mississippi WIC includes peer counseling program
monitoring as part of its overall nutrition
education monitoring.
18
Reasons To DismissPeer Counselors

• Not performing job duties
• Fraud
• Inappropriate conduct for a role model in the
  community

19
Supporting Your Peer Counselors

• Making referrals to peer counselors
• Supporting an active breastfeeding environment
  that promotes the peer counseling program
• Ongoing communication through
• Monthly staff meetings and clinic meetings
• Access to lactation consultants
• Regular contact with supervisor
• Affirmation

20
Peer counselors need support because they are
supporting these mothers. They are going through
a lot of difficult changes and life situations,
and they need the same type of nurturing they are
asked to provide to the clients. Peer Counselor
Coordinator They need lots and lots of
affirmation. Its very demoralizing to sit and
call 25 women in a row and have every one of
those contacts be a bad experience, either be
told, She doesnt live here anymore or No, Im
not gonna do that, or to leave a message, leave
a message, leave a messagebut no one ever
returns your call. Peer Counselor
Coordinator
21
Respecting And EmpoweringPeer Counselors

• Childcare difficulties
• Can your clinic allow small infants in arms to
  accompany their moms to the clinic setting?
• Can monthly peer counselor staff meetings be
  held outside the clinic setting?
• Financial concerns
• Transportation issues

22
(No Transcript)