eRespond

1
eRespond OMS Scenario Walk Through
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Process Walk Through

• Following slides are incrementing process steps
  based on our City Power site in South Africa
• Press Slide Advance or Page Down to reveal text
  and graphic blocks

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A Storm Hits . . .

• Contact Management
• Initial Problem Diagnosis/ Resolution
• Customer Service History
• Restoration Forecasting (ETR feedback)
• High Performance via Direct Tracing

• Event Management
• Work Dispatching
• Scheduling
• Forecasting ETR
• Route Optimization
• Planned Outage Management

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A Storm Hits . . .
5
A Storm Hits . . .
Event Management Work Dispatching Scheduling Forec
asting ERT Route Optimization Planned Outage
Management