PPT – Investigating Tangled Complaints – Employees with Multiple Complaints PowerPoint presentation

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Title:

Investigating Tangled Complaints – Employees with Multiple Complaints

Description:

This webinar will explain the methods & proficiency to be adopted by an organization against multiple complaints of employees. – PowerPoint PPT presentation

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Slides: 10

Provided by: ocppanel

Category: How To, Education & Training

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Transcript and Presenter's Notes

Title: Investigating Tangled Complaints – Employees with Multiple Complaints

1
Investigating Tangled Complaints Employees with
Multiple Complaints
www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
2
Instructor Profile

Teri Morning, MBA, MS, SPHR, SPHR-CA is the
President of her own HR Consulting firm and a new
company Hindsight Employee Relations and
Investigation Management software. She has over
15 years human resource and training experience
in a variety of professional fields, including
retail, distribution, architectural, engineering,
consulting, manufacturing (union), public sector
and both profit and non-profit company
structures.She has consulted with employers on
their problems and trained managers and employees
for over 10 years, meeting and working with
employees from all types of businesses. In
addition to a MBA, Teri has a Masters degree in
Human Resource Development with a specialization
in Conflict Management.
www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
3
Description
No matter how attuned
you are to your workforce, there are details you
will miss, and unfortunately those tidbits of
information are often the ones you can least
afford to overlook. That's why smart business
owners set up a formal mechanism for employees to
report their problems. To conduct internal
investigation on various complaints is a big task
for every manager and for every
HR professionals. This webinar will cover
methods and techniques to smooth the way through
the most difficult part of any investigation.
Opening interviews smoothly, garnering accuracy
and cooperation from scared, difficult,
combative, angry and upset complainants and
coworkers.
www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
4
Why Should you Attend Wherever
there are people, there are employee relations
issues, which can turn into compliance issues.
Today, there are enough misunderstandings
and miscommunications to keep employee relations
persons busy every day, all day. This webinar
will cover methods and techniques to smooth the
way through the most difficult part of any
investigation opening interviews smoothly,
garnering accuracy and cooperation from scared,
difficult, combative, angry and upset
complainants and coworkers.
www.onlinecompliancepanel.com 510-857-5896
customersupport_at_onlinecompliancepanel.com
5

Objectives of the Presentation
The objectives of the presentation are to
discuss about
Handling hard to manage complaints.
Tangled issues and complaints.
Multiple complaints.
The complaint that keeps expanding or changing
Complaints tangled with performance problems.
Managing performance without incurring
retaliation.
How to start an interview so most witnesses will
be truthful and forthcoming.
Fuzzy Recollections.
How to tell the difference between selective
memories vs. human forgetfulness.
Constructing good questions that make it more
difficult to omit information purposefully.
Getting to the bottom of inference and untangling
the web of deception.