Enhancing Sales At Branch

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ENHANCING SALES AT BRANCH
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INDEX

• Introduction
• Sale
• Process of Account
• Process of GOLD Loan
• How to Enhancing Sales at Branch
• Provide Superior Customer Service

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• Collaborative Tools Improve
  Customer Service
• Increase The Quality of Customer Interaction
• Suggest Bank Products
• Activity Can Be Done To Enhance The Sale

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• Flowchart Of Activity
• Types of Activities

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INTRODUCTION

• The term BANK originally referred to an
  individual or organization that acted as a money
  changer and exchange one currency for another.
  According to the Banking Regulation Act, 1949.
  Banking means the accepting money for 
  the purpose of lending or investment of deposit
  of money from the public payable on demand
  otherwise and withdraw able by cheque , drafts
  order or otherwise.

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SALE

• Sales and trading is one of the key
  functions of an investment bank. The term refers
  to the various activities relating to the buying
  and selling of securities or other financial
  instruments. Typically an investment bank will
  perform these tasks on behalf of itself and its
  clients.
• illustration Accounts and Gold Loan

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Process Of Account
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Process Of GOLD LOAN

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How To Enhancing Sales At Branch?

• We can enhance sales at branch by many
  methods and tips. The methods or tips given as
  below-
• Provide Superior Customer Service
• Collaborative Tools Improve
  Customer Service
• Increase The Quality of Customer Interaction

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• Suggest Bank Products
• Activity Can Be Done To Enhance The Sale

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Provide Superior Customer Service

• Branch Banking solution provides a
  single,customer-focused employee interface that
  can integrate customer relationship management
  (CRM) applications, messaging and collaboration
  applications and compensation management
  applications enhancing the strategic value of
  all of these

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• applications and improving employee
  productivity and morale. Branch Banking solution
  helps improve employee productivity by delivering
  an interface thats easy to learn and use, and
  that can be highly customized to accommodate both
  your employees roles and your banks strategic
  objectives.

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• The interface allows employees at any level of
  responsibility to see consistent customer
  information across multiple sales channels.

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Collaborative Tools Improve
Customer Service

• Integration capabilities with leading CRM
  applications are the keys to providing a
  consistent view of the customer. These solutions
  intelligently guide contact center agents, branch
  staff, partners and customers through the
  resolution process for fast, correct and
  consistent answers.

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• With instant, structured access to
  comprehensive information, your employees can
  quickly become experts who effectively promote
  your products and services.

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Increase The Quality of Customer Interaction

• If banks have 50 or 100 products in their
  portfolio, is it reasonable to expect
  relationship managers and customer service
  representatives to learn to sell and service all
  of these products competitively? Given that
  complexity, how can they advise customers and
  prospects?

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• Most front-line employees can master only six
  to eight products. And unfortunately, they will
  sell these regardless of the customers or
  prospects situation because it is too difficult
  for anyone to master the features of each product
  with the increasing complexities due to market
  and regulatory changes.

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• So we have to increase the number of staff so
  that the products which are in large number can
  be distributed among them.

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Suggest Bank Products

• Knowing a bank customer's current accounts and
  banking services helps bank employees be aware of
  the type of bank products to suggest the teller
  to provide good customer service by recommending
  the debit card and explaining how to use one.

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• Bank employees should get to know customers by
  asking questions and demonstrating genuine
  interest in the client's banking needs to know
  which products can be pitched to customer so that
  is financial needs can be full filled.

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Activity Can Be Done To Enhance The Sale

• We can enhance sales at branch through
  activity. We can play activities in city area and
  village area. They have many types of activities
  like-
• Poster Pasting
• Wall Painting
• Mic Announcement
• Big Hoarding

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• Sun Pack
• Banners
• Sign Boards
• Leaflets
• No Parking Boards Ads.
• In this ways we plays a activity
  in City area or Village area.

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Flowchart Of Activity
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Types of Activities

• Poster Pasting- Poster can use to
  advertisement of any product. In poster,
  information about branch and product. Poster not
  pastes at Govt. places.
• Wall Painting Advertisement- Wall painting
  advertisement only according to the locality like
  wall painting only in Village Area not in City
  Area.

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• Big Hoarding- Big hoarding only in City Area.
• Sun Pack- Sun pack is also used for
  advertisement. Sun pack is used after taking
  proper approval from municipal corporation.
• Leaflet- A printed sheet of paper containing
  information or advertising and usually
  distributed.

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THANK YOU