Conflict Presentation

1
Conflict

• Understanding and resolving conflict in the
  workplace

2
Types of Conflict

• Misunderstanding or miscommunication
• Disrespect or a disregard of other individuals
• Clash of egos
• Lack of patience
• Having a fear of losing control or being
  insecure(Cheesebro, 2010)

3
MISUNDERSTANDING OR MISCOMMUNICATION

• Misunderstanding and miscommunication can cause
  conflict when one of the parties involved cannot
  understand or did not completely hear information

4
Disrespect or Disregard for others
Conflict can occur when an individuals feeling
and thoughts are ignored causing the individual
to feel disrespected or discredited.
5
Clash of egos
Conflict can occur when two individuals cannot
overlook ego in the best interest of teamwork.
The clash is usually involving an inability to
let go of power.
6
Lack of patience
Conflict can occur when one party feels that
another individual is taking to long to complete
something.
7
Having a fear of losing control or being insecure
Can cause conflict when an individual feels as
though his or her position is threatened and is
fearful.
8
Types of Conflict broken down

• Pseudo conflicts- conflicts that do not really
  exist. These conflicts are often the result of
  preconceived notions.
• Fact conflicts- These conflicts occur when
  individuals disagree over factual information.
• Ego Conflicts- These conflicts occur when there
  is a struggle over position or power at play.
• Value conflicts-These conflicts occur when one
  feels as though they are asked to act outside of
  his or her beliefs
• Need Conflicts-These conflicts occur when the
  needs of one individual differ from that of the
  other party(Cheesebro, 2010).

9
Conflict Management Strategies

• Recognize enemies that can lead to an inability
  to manage conflict.
• Recognize personal needs and the needs of other
  partied involved.
• Formulate a plan for what to say.
• Be selective of time.
• Alternate speaking and listening.
• Create a platform for formation of a solution.
• Express appreciation to the other
  party(Cheesebro, 2010).

10
References

• Cheesebro, T. O. (2010). Cultural Diversity. In
  T. O. Cheesebro, Communicating in the Workplace.
  Pearson Education.