OPS 571 Final Exam

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OPS 571 Final Exam
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1. Which of the following is considered a major
process flow structure? Lead Time Fabrication Lean
Manufacturing Project 2. ISO audits result in
certifications that are done by first, second, or
third parties. Which of the following result in
the best certification of a firm? Certification
is sought by any firm assuming they pay annual
dues. 2nd Party where a customer audits its
supplier 3rd Party where a qualified national
or international standards/certifying agency
serves as an auditor 1st Party where a firm
audits itself against ISO standards
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3. Which of the following is ISO 14000 primarily
concerned with? Quality management Time
management Continuous improvement
management Environmental management 4. Which is
the one correct value stream principle? Look for
efficiencies in the factory, office, physical,
procedural, and technical operations. Eliminate
waste that stops, slows down, or diverts the
value stream. Concentrate on speeding up
value-adding operations rather than removing
waste. Keep the value stream moving at minimum
velocity. 5. What is the starting point in
developing a capacity plan for a health care
operation? Determining the effective capacity
over time Estimating design capacity Forecasting
patient demand for a reasonable length of
time Discovery of the bottleneck operation
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6. Which of the following is considered an
organizational blueprint, which prescribes the
quantity and time frame for when each end product
will be assembled? MRP (Material Requirements
Plan) ERP (Enterprise Resource Planning) MPS
(Master Production Schedule) WBS (Work Breakdown
Structure) 7. Which of the following is an
element that addresses elimination of waste under
lean production? Kanban production control
system Production ahead of demand Minimized run
times Group plant loading technology 8. In most
cases, demand for products or services can be
broken into several components. Which of the
following is considered a component of
demand? Level elements Future elements Past
elements Cyclical elements
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9. Design for manufacturing and assembly delivers
product improvements by emphasizing which of the
following Reducing product quality during the
assembly process Designing products so they can
be manufactured by a virtual factory Reducing
equipment in the production process Simplification
of the product by reducing the number of
separate parts 10. Which of the following is one
of the principles of reengineering? Quality at
the source Do not select suppliers on the basis
of price alone. Have those who use the output of
a process perform the process. Leverage high cost
employees with lower cost employees. 11. Which
of the following is a characteristic that can be
used to guide the design of service
systems? Services are all similar. Services
businesses are inherently entrepreneurial. Quality
work means quality service. Services cannot be
inventoried.
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12. Considering Hau Lees uncertainty framework
for classifying supply chains, which of the
following is given to a supply chain which has an
evolving supply process based on functional
products? Risk hedging Forward looking Efficient A
gile 13. There are many applications of
poka-yokes in service organizations. Which of the
following is one of the three-T's used to
classify poka-yokes? Trust Teamwork Task Time 14.
Which of the following is a major factor that
distinguishes service design and development from
manufacturing design and development? The service
package has the same legal protection available
to manufactured goods. Manufacturing is far more
capital intensive than services. The service
process and service product can be developed
independently. The service package is the major
output of the development process.
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15. A project can be segmented into which of the
following?  Events Sub-jobs Work packages Success
markers 16. Which of the following is a cost
impact and payoff analysis tool from the
operations consulting tool kit? Statistical
tools Decision trees Work sampling Gap
analysis 17. According to the theory of
constraints, which of the following can be a
capacity-constrained resource (CCR)? Product
design Inoperable equipment An employee A customer
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18. The ability to rapidly and inexpensively
switch production from one product to another
enables which of the following Economies of
shape Economies of size Economies of
scale Economies of scope 19. According to the
theory of constraints, which of the following
financial measurements can be used to measure the
firm's ability to make money? Operating
expenses Dividends Sales Return on
investment      20. Demings PDCA (plan, do,
check, and act) cycle underlies what inherent Six
Sigma principle? Continuous improvement Control
charting Standard deviation Project management
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21. Which of the following is usually included as
an inventory holding cost? Order placing Quantity
discounts Breakage Typing up an order 22. Which
production process term best describes the
situation when activities in a stage of
production must stop because there is no
work? Blocking Starving Staging Buffering 23. In
a Gantt chart the vertical axis represents which
of the following? Time Revenue Tasks Cost
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24. The Shingo system states that the way to
prevent defects from coming out at the end of a
process is to do which of the following Redesign
the process in order to mitigate the
bottlenecks. Utilize SQC (statistical quality
control). Introduce controls within the
process. Slow down production rates until the
process is in control. 25. Which of the
following terms describes the time a unit spends
actually being worked on together with the time
spent waiting in a queue? Flow time Build
time Cycle time Run time 26. Which of the
following is one of Dr. Eli Goldratt's rules of
production scheduling for optimized production
technology? An hour saved at a bottleneck
operation does not increase the process flow. If
you lose an hour at a bottleneck it is better
than making scrap. Do not allow bottlenecks to
govern the flow of the line. Utilization and
activation of a resource are not the same.
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27. During the implementation of a project, which
of the following should be the primary focus of a
consulting firm? The correct project
software Application of the learning curve
theory Tools and materials availability People
management skills 28. Which of the following is
an analytical tool used in Six-Sigma quality
improvement programs? Gantt charts Pareto
charts Tree charts Pedigree charts
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29. A project manager must consider several
components when overseeing the planning process
of aggregate operations specifically, whether
such components are factors that are internal or
external to the organization. Which of the
following factors would be classified as an
internal component for an organization? Inventory
levels and economic conditions Market demand and
subcontractor capacity Current physical capacity
and current workforce Competitor behavior and
current workforce 30. Which of the following is
the net requirement using an MRP program if the
gross requirement is 10,000 and the inventory on
hand is 4,000? 10,000 14,000 6,000 4,000
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