Role of a Receptionist

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Role of a Receptionist
Title
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Role of a receptionist is a highly underrated
one. For most companies, firms and offices the
receptionist is the first point of contact
between any caller, visitor, or customer, and the
company. It is the role of the receptionist to
make sure that all the prospective customers and
callers are looked after and taken care if and
that the employers image is upheld. A bad
behaviour on the part of the receptionist would
lead to a bad
image of the overall company. It is one of the
most popular jobs for teenagers. There are a
number of receptionist jobs for 16 year olds in
Chicago.
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• The most important skill that person looking
  for receptionist jobs in Chicago must possess is
  the ability to do multi-tasking. Here are the
  main tasks that he/she needs to handle
• Answer the telephone. They need to answer each
  and every call made to the reception desk and
  respond in the most pleasant and professional
  manner.
• Attend to visitors. As soon as someone enters a
  company, the first place they go to is the
  reception desk.

• Deal with queries. One of the most crucial role
  of the receptionist is to deal with queries and
  grievances of customers and clients.

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• Typing skills. The receptionist is needed to
  type emails and messages to customers and also
  respond to queries.
• Ability to deal with difficult situations. Every
  now and then customers get angry and rude either
  for genuine reasons or for no reason at all. The
  receptionist is to handle the situation in an
  equally professional manner nevertheless.
• Data Entry. Most of the time the visitors and
  customers are calling or visiting the reception
  to fix a meeting either with the employer, the
  doctor, lawyer, etc. The receptionist would

have to be skilled in data entry. Also a
receptionist might need to retrieve data from the
database to resolve or respond to queries.
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