5 Practices that are Ruining Your Online Reputation

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5 Practices that are Ruining Your Online
Reputation
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Maintaining Online Reputation

• It takes years of efforts to build a reputation
  and seconds to ruin it.
• Building and maintaining online reputation is one
  of the biggest challenges faced by online
  merchants. It is still easy to deal with the bad
  reputation of your brick-and-mortar business as
  it is confined to a small geographical region and
  you can always move your business to a new place
  and start over.

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Dealing with a Larger Audience

• With online reputation, however, moving to a new
  place isnt an option. Since youre dealing with
  a larger audience on a wider platform (internet),
  your reputation is more vulnerable to damage.
• Stated below are some most likely practices that
  may be ruining your online reputation.

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Lashing Back at Customers

• Badmouthing customers is probably the easiest
  thing you can do to take your online reputation
  from good or bad to worse. No matter if its the
  customers fault, you would never want to vent
  your frustration or anger on customers if you
  care about your online reputation.
• Not just lashing back at disgruntled customers
  but taking any inappropriate action like deleting
  their complaints or negative comments also send
  the message to your customers and prospects that
  you dont care.

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Online Presence

• Remember that the whole point of your online
  presence is to attract prospect and convert them
  into recurrent customers. So, instead of losing
  your cool when you spot a negative comment from a
  disgruntled customer, try to reach out to them
  and resolve the issue to their favour.

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Ignoring Customer Queries or Feedback

• Customers want their complaints to be listened
  and addressed quickly. When a customer posts a
  query, complaint, comment or feedback about your
  company, other potential customers are listening
  or seeing them too.
• Ignoring or deleting customer queries or feedback
  can take a toll on your brand reputation. A
  prompt response promising the customer a quick
  solution, on the other hand, will convey the idea
  that you care about your customers and prevent
  things getting worse.

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Being too Personal and less Professional

• Never let your emotions get in the way when it
  comes to engaging with customers on social media.
  Your customers want to know and hear about things
  that are relevant to your business and not
  discuss politics, religion, social causes or
  controversial issues.
• Since the reason behind your online presence is
  appealing customers, focus on topics and matters
  that revolve around your business and
  products/services.

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To Sum Up

• Its likely that many of you are engaged in any
  of the abovementioned practices. The good news is
  its never too late to improve the online
  presence of your brand.
• Find a reputed personal reputation management
  expert and make sure you and your business look
  good online at all times.

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Contact Us

• Address Suite 610/12 Century Circuit Baulkham
  Hills , NSW 2153
• Phone No. 1300 719 551
• Email info_at_reputationcircle.com.au
• Website http//www.reputationcircle.com.au/