BUSN 258 Life of the Mind/newtonhelp.com

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BUSN 258 Life of the Mind/newtonhelp
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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 All Homework Assigments, You Decide,
  Case Study
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Week 1 Homework Asssignment Independent
  Auto Sales and Service (NEW)

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Final Exam (All 3 Sets)
• For more course tutorials visit
• www.newtonhelp.com
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•  
• BUSN 258 Final Exam (NEW)
• BUSN 258 Week 8 Final Exam 1

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Final Exam (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•  BUSN 258 Final Exam (NEW)
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• Question 1.1. (TCO 1) Which of these key
  organizational behaviors helps customers to
  interact with your organization?

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Midterm (All 3 Sets)
• For more course tutorials visit
• www.newtonhelp.com
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•  
• BUSN 258 Midterm (NEW)
• BUSN 258 Week 4 Midterm - Set 1
• BUSN 258 Week 4 Midterm - Set 2

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Midterm (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•   
• BUSN 258 Week 4 Midterm (NEW)
•   BUSN 258 Midterm
•  1.         Question         (TCO 9) How many
  people is an unhappy customer likely to tell
  about a bad experience?
•  

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 1 Assignment
• For more course tutorials visit
• www.newtonhelp.com
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• 1. What major corporations that youve heard of
  seem to be doing the best job of building
  customer loyalty? In what ways do they attempt to
  build long-term relationships with customers?

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 1 DQ 1Positive Impact of Good
  Customer Service
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• BUSN 258 Week 1 DQ Impact of Good Customer
  Service
• How does good customer service positively affect
  both the company and the customer?

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 1 DQ 2 Relation With Customers
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• USN 258 Week 1 DQ Relation With Customers
• How can companies build healthy relationships
  with customers?

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 1 Homework AsssignmentIndependent
  Auto Sales and Service (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•   
• BUSN 258 Week 1 Homework Asssignment
• Choose either the Independent Auto Sales and
  Service (IAS) case on

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 1 to 7 All DQs
• For more course tutorials visit
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• www.newtonhelp.com
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• This Tutorial contains All DQs (Except Week 6
  DQ1, Week 7 DQ1)
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• BUSN 258 Week 1 DQ 1 Positive Impact of Good
  Customer Service
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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 2 Assignment
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• 1.What are some factors (patterns of behavior)
  that project a companys culture? List several
  examples from organizations you work in.

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 2 DQ 1 Engaging Your Customers
• For more course tutorials visit
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• BUSN 258 Week 2 DQ Engaging Your Customers
• Choose one of the Action Tips presented in
  Chapter 2 of the textbook and describe the tip,
  as well as how you would implement it for a
  particular company.

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 2 DQ 2 Listening To Your Customers
• For more course tutorials visit
• www.newtonhelp.com
•  DQ 2
• Listening to Your Customers (graded)
• Choose one of the Action Tips presented in
  Chapter 3 of the textbook and describe the tip,
  as well as why it is important. Illustrate your
  argument with an example.

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 2 You Decide
• For more course tutorials visit
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• Read the You Decide scenario and decide on a
  response. Your goal is to identify the critical
  issues in the scenario and determine how you
  would resolve. Write a report correctly formatted
  of at least 125

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 3 Case Study McDuffie Dentistry
• For more course tutorials visit
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• www.newtonhelp.com
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• BUSN 258 Week 3 Case Study McDuffie DentistryBUSN
  258 Week 3 Case Study McDuffie Dentistry

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 3 Case Study
• For more course tutorials visit
• www.newtonhelp.com
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•  
• 1. Interview After completing your assigned
  readings for this week, interview someone who has
  a customer relations/customer service

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
  Phone
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• www.newtonhelp.com
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• BUSN 258 Week 6 DQ Talkng to Your Customers on
  Phone
• Choose one of the Action Tips in Chapter 4 of the
  textbook, and discuss it with examples.

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 3 DQ 2 Electronic and Internet
  Communication
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• www.newtonhelp.com
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• BUSN 258 Week 3 DQ Electronic and Internet
  Communication
• Choose one of the Action Tips in Chapter 5 of the
  textbook, and

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 3 Homework AsssignmentIndependent
  Auto Sales and Service (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Continuing either the Independent Auto Sales and
  Service (IAS) or
• Network Nutrition Distributors (NND) case that
  you started in Week 1, answer

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 4 Assignment
• For more course tutorials visit
• www.newtonhelp.com
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• 1. Look back on your own experiences as a
  customer and identify situations when little
  things have made a difference in your buying

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs
• For more course tutorials visit
• www.newtonhelp.com
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• Addressing Customer Turnoffs (graded)
• What causes customers to become dissatisfied and
  turned off? How can you prevent it?

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
  Service
• For more course tutorials visit
• www.newtonhelp.com
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• Emerging Trends in Customer Service
• Choose one emerging trend in customer service and
  discuss how it is impacting the relationships
  between companies and customers.

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 4 Midterm - Set 1
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.Question
• (TCO 1) Excellent organizations are

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 4 Midterm - Set 2
• For more course tutorials visit
• www.newtonhelp.com
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•  
• 1.
• Question
• (TCO 1) The letter L in the acronym LIFE stands
  for ________.

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 5 Assignment
• For more course tutorials visit
• www.newtonhelp.com
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•  
• 1. How can organizations become more open to
  feedback? What kinds of employee training would
  help? What would you tell your

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 5 DQ 1 Collecting Customer Feedback
• For more course tutorials visit
• www.newtonhelp.com
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• Collecting Customer Feedback
• How can companies collect feedback from
  customers, and how much data should be collected?

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BUSN 258 Life of the Mind/newtonhelp

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• BUSN 258 Week 5 DQ 2 Handling Customer Complaints
• For more course tutorials visit
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• Handling Customer Complaints
• How should you handle a dissatisfied customer?
  What about a customer with unreasonable
  complaints?

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 5 You Decide
• For more course tutorials visit
• www.newtonhelp.com
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• Scenario Summary
• You are a general manager with a service company.

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 6 Case Study Trader Joes and Time
  Warner Cable
• For more course tutorials visit
• www.newtonhelp.com
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• Companies with Good and Bad Service
• Trader Joes Time Warner Cable

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BUSN 258 Life of the Mind/newtonhelp

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• BUSN 258 Week 6 Case Study
• For more course tutorials visit
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• BUSN258 Week 6 Case Study LL Bean ATT

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 6 DQ 2 Using Information to Exceed
  Customer Expectations
• For more course tutorials visit
• www.newtonhelp.com
•   
• DQ 2
• Using Information to Exceed Customer Expectations
  (graded)
• Explain how providing accurate and timely
  information can be used to exceed customer
  expectations.

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 6 Homework Asssignment Independent
  Auto Sales and Service (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Continuing either the Independent Auto Sales and
  Service (IAS) or
• Network Nutrition Distributors (NND) case that
  you started in Week 1 and

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 7 Assignment
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.Which of the two general causes of
  stress,worker characteristics and working
  conditions,is the most significant in your job?
  How can you control or manage it?

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 7 DQ 2 Stress and Customer Service
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• DQ 2
• Stress and Customer Service (graded)
• Customer service can be seen as a kind of
  emotional labor.

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BUSN 258 Life of the Mind/newtonhelp

•  BUSN 258 Week 7 You Decide
• For more course tutorials visit
• www.newtonhelp.com
•  
•  Scenario Summary
•  
• You are Bob Yeader, a Sales Manager, of a small
  printing company. One of you sales people asked
  for a meeting.

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 8 Final Exam 1
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.Question
• (TCO 1) The best way to win customer loyalty is
  to

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BUSN 258 Life of the Mind/newtonhelp

• BUSN 258 Week 8 Final Exam 2
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.
• Question
• (TCO 1) The first step to reduce waiting time is
  to

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BUSN 258 Life of the Mind/newtonhelp