Gung-Ho: Improve Your Customer Experience Management

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Gung-Ho! The Smart Customer Feedback Solution by
Vida Salvateur International Pvt Ltd
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About the Company

• We started in June 2017 with a goal in mind of
  solving the pressing issues by leveraging the
  power of cutting edge technologies like IoT AI.
  
• This vision was supported by Govt. of India we
  were recognised as an Impactful Startup by the
  Department of Industrial Policy Promotion in
  year 2018. The company is backed by Govt. of
  Gujrat, Govt. of Karnataka Industry Veterans.
• The Management team has a Combined Industry
  Experience of over 50 years with right mix of
  Youth, Skills Experience. Currently it has 18
  employees based out of India.

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Our Team
Prateek Kumar CEO FOUNDER B.Tech from DCE,
4th Startup since age 12 Expert in IoT
Hardware Design
Dr.Manoj Kumar CTO ARCHITECT Ph.D.(IITD) M.E.
(IISc), Expert in AI, Distributed Systems
Application Architecture Design
Venugopal Gupta MENTOR MBA from INSEAD, Author
of Business Parables leading Business
Articles Director at Toilet Board
Dr. Deepika Saxena MENTOR President Director
at NetEdge Computing Solutions, USA Expert in
Scalable System Design
Kanika Pateriya CIO B.Tech (CS), VCP, AWS
Certified SysOp Administrator Expert in IT Design
Deployment
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Problem Statement
Designing a Customer feedback capturing mechanism
that is non-intrusive seamless for gauging the
service satisfaction level in real time for
improving the service quality. The system should
not only alert the stakeholders on time incase of
an dissatisfied customer but also should be
capable enough of finding out the root cause of
the dissatisfaction for avoiding it in future.
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Value Proposition

• A complete non-intrusive yet seamless way of
  capturing the customer feedback in real time.
• Enabling quick escalation to remove the root
  cause for declining satisfaction level.
• GungHo not only solves the problem of a
  dissatisfied customer but also eliminates the
  problems that may arise in future.
• Helps improve overall customer experience
  thereby making every Customer feel like a King,
  resulting in increased Customer Retention.

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Optimising Customer Satisfaction
Real Time Reports
Hierarchical Control of Reports Real time
Update of Questions
A Complete Dashboard with role based access for
viewing reports consolidated reports with
ability to change the questions on devices in a
single click across the Centers.
An Array of Devices that seamlessly capture the
feedback on completely wireless system
with Customizable Text on LCD for updating
questions in Real time.
Viewing Division of reports as per Role Based
Access
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Key Points

• Extremely simple Feedback System with just 4
  buttons 1 screen.
• Change the questions on the screen wirelessly
  from anywhere in the world from one single device
  to a batch of devices with one click.
• Discover root cause of dissatisfaction easily in
  short span of time.
• Escalate alert the stakeholders on time to take
  corrective actions.
• Generates meaningful hierarchy based reports to
  drive insights resulting in resource
  optimization.

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Key Points

• AL/ML based backend for suggesting questions to
  be displayed that matters.
• Completely Wireless Accessible from anywhere in
  the World.
• APIs available for integration with the Companys
  Internal Dashboard.
• Quick Setup time, No Resource needed.

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Resources Required The Plan

• We dont need any resources as we are
  technologically Complete. We just need a local
  Sim card to make the system live.
• Our long term plan is to build a complete end to
  end system where instead of API integration with
  the client system we build the complete system
  for them which includes Billing, Human-less
  Service Centers.

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Thank You