How Does Ivr Help Businesses in Managing Their Calls Better?

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How Does Ivr Help Businesses in Managing Their
Calls Better?
We are in an era when customer/user experience
determines the fate of your business. While you
can feel the dramatic shift to digital solutions
on a global level, one such technology that has
transformed experiences is cloud
telephony. Although multinational businesses
have been using this technology for a while,
there are still only a few people who arent from
this industry who understand what IVR, C2C, or
CCC is and how it actually works. Most small
businessmen are still unaware of these acronyms.
Besides, many people have this misconception that
it must cost a lot. Communication technology has
seen various strides and updates in the last
decade and has been steadily growing with the IT
sector. Communication doesnt need a mobile
device to function effectively, nor does it need
any human intervention. In todays digital world
its very important to keep up with the
technology and move things from manual to
technical platforms. Our IVR Services exactly
serve the purpose of all communication
requirements of businesses and save them a lot of
time and cost.
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How does an IVR system work?
IVR Interactive voice response, or IVR, is an
automated business phone system feature that
interacts with callers and gathers information by
giving them choices via a menu. The caller
listens to the IVR menu or welcome prompt and
then chooses an option by pressing a key on
his/her phone and then the system connects them
accordingly. Our basic motive is to make
communication easy for businesses and their
customers as well. The faster the customer gets
connected with the right person, the better it
is. IVR (Interactive voice response) makes it
very easy for callers or customers to get in
touch with the right person or department to help
them as quickly as possible. If communication is
successful it leaves a great imprint in the
persons mind and helps improve the user
experience for the future.
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Now lets talk about the multiple benefits of
using IVR number for your business
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247 availability for your customers

• with the use of IVR service you can let your
  customers know that you are available to support
  them round the clock and even when you arent
  available, you can let them know why you are not
  available and are your official timings.

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Management of large call volumes

• IVR helps businesses to manage their large call
  volumes by segregating them into different agents
  and departments to manage calls effectively.

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Improve customer experience
IVR helps businesses to solve customer queries
and deliver a good user experience to their
customers over a call.
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Real-time analytics
with the use of IVR you can see the data of total
calls and live calls on your panel on a real-time
basis.
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Improve customer services
when a customer calls you and gets greeted by an
automated voice that creates a more professional
image in their mind and when they get connected
to the right person for their query resolution,
it improves their overall experience.
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Call recording

• our IVR service helps to keep track of all call
  recordings for all the answered calls, which can
  be used for training and quality analysis
  purposes in the future. It also helps

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smart call routing
our intelligent call management solution helps
you with call forwarding and conference call as
well, you can forward the call to your senior or
some other concerned person or connect them with
the ongoing call to continue
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Track live calls
Monitor all your live calls from the panel itself
and track the agent talking to the customer at
that particular moment.
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Sticky agent
Another good feature of IVR is the sticky agent,
if a customer is handled by any particular agent
and finds it more satisfactory, you can enable
connectivity to the same agent for future
follow-up calls.
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Expressive dashboard

• Get all the necessary information and data on a
  dashboard thats expressive and helps you
  understand and simplify valuable information at a
  glance and make decisions/reports from this.

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Contact Us
Email- info_at_go2market.in Mobile No- 91 8595 08
08 08 Website- https//www.go2market.in
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Thank You