CHAT BOTS

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CHAT BOTS

• BASICS

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WHAT IS A CHATBOT?

• A chatbot is a computer software
  that at its most basic level simulates and
  processes human speech. This enables users of
  digital devices to converse with them as though
  they were speaking to a real person. Chatbots can
  be as basic as one-line programmes that respond
  to straightforward questions or they can be as
  complex as digital assistants that learn and
  develop over time to provide ever more
  individualised service as they acquire and
  process more data.

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TWO MAIN TYPES OF CHATBOT?

• 1. Task-oriented chatbots are specialised
  software applications that concentrate on
  carrying out a single task. They provide
  automated but conversational responses to user
  enquiries by using rules, NLP, and very little
  ML. Interactions with these chatbots are highly
  specific and structured and are most applicable
  to support and service functions think robust,
  interactive FAQs. Task-oriented chatbots can
  manage frequent inquiries, such as inquiries
  regarding business hours or straightforward
  transactions without a lot of variables. Though
  they do use NLP so end users can experience them
  in a conversational way, their capabilities are
  fairly basic. These are currently the most
  commonly used chatbots.

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TWO MAIN TYPES OF CHATBOT?

• 2. Compared to task-oriented chatbots,
  data-driven and predictive chatbots are
  significantly more intelligent, interactive, and
  personalised. They are also sometimes referred to
  as virtual assistants or digital assistants.
  These chatbots use natural language understanding
  (NLU), natural language processing (NLP), and
  machine learning (ML) to learn as they go. In
  order to offer personalization based on user
  profiles and previous user behaviour, they
  utilise predictive intelligence and analytics.
  Digital assistants can gradually learn a user's
  preferences, make suggestions, and even foresee
  needs. They can start dialogues in addition to
  monitoring data and intent. A couple of examples
  of consumer-focused, data-driven, predictive
  chatbots are Apple's Siri and Amazon's Alexa.

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TYPES OF CHATBOTS?

• 1Rule-based chatbots
• 2AI chatbots
• 3Live chat

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1Rule-based chatbots

• These chatbots use pre-established rules to map
  out dialogues. Rules-based chatbots can direct
  the conversation based on the inputs of website
  visitors by responding to particular pre-defined
  options or keywords. But remember that a
  rule-based chatbot is only as flexible as its set
  of rules. Therefore, it can only react or act in
  ways that have been expected.

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2AI chatbots

• AI chatbots, as opposed to rule-based chatbots,
  are trained to assess and comprehend a site
  visitor's intent before providing the response
  they believe is most appropriate in light of the
  available data. Giving website users the ability
  to direct the conversation in their own terms is
  possible with a Conversational AI platform.
  Additionally, as they gather an increasing amount
  of conversational data, these chatbots continue
  to learn and improve their responses.

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3Live chat

• Sales and sales development teams generally
  employ these chatbots to engage website visitors
  in immediate dialogues. Live chat software is
  also used by customer service firms to provide
  real-time answers to inquiries.

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