Analytics for chatbots and virtual assistants

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About
?? Powered by ?? Conversational AI ?? It is our
goal at Cerina studio to incorporate and
seamlessly integrate the unique experiences that
we have acquired while perfecting Artificial
Intelligence (AI), Machine learning (ML), Natural
Language Processing (NLP), and deep Learning
development. Powered by our 180 language
technology, the studio kit provides a complete
conversational experience. The android keyboard
and intent technology platform were developed
over many years of learning and development.
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?? MAKE CONVERSATIONS COME ALIVE
Cerina Conversational Platform ?? Conversations,
be it text or voice, are an essential component
of any business transaction and customers tend
to rate a business on the sheer quality of the
conversations they have had while conducting
business. Bottom line is Conversations are an
inherently human activity. Cerina Studios
Conversational Platform with its innovative
language-based AI technology incorporates this
human element in your conversations. ?? It is
challenging, time-consuming and complex to build
an effective intelligent virtual assistant. The
process involves identifying use-cases, creating
custom workflows, developing bots, designing
conversations, integrating custom features, and
stress testing. Cerina studios-Specific smart
skills are pre-built conversational journeys
designed by conversation designers and linguist
experts, so you do not need to start from
nothing. Our Natural Language models are
tailored to e-commerce, Telecom, Insurance,
Financial lending, and Gaming
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?? DO MUCH MORE THAN JUST TYPING
?? Cerina Custom Keyboard ?? Cerinas Custom
Keyboard helps you discover, recommend, and find
products, solutions, and services that meet your
specific needs. Utilize Cerina Studios Custom
Keyboards inherent power by leveraging user
behavior. Promote your products and solutions now
when consumers need them. Your brand will
receive much-needed visibility and recall value
with our custom keyboard. Any independent
business can order a customized keyboard from
Cerina Studio. The Cerina keyboard technology can
be branded by enterprises for integration into
their application or devices keyboard. These
can be deployed on any platform and can be
leveraged by enterprises
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?? READY TO ACT INSIGHTS
?? Cerina Analytics Platform ?? Understanding
your users interactions with your Intelligent
Virtual Assistant and gaining actionable
insights will help you to improve your key
metrics and customer experience. Get real-time
insight into what your users are doing on your
bot and why. Measure and analyze key metrics to
better understand users intent, improve the chat
experience and increase goal completion. ?? 1.
Use conversational analytics to understand your
customers. ?? 2. Optimize your business process
by tracking top queries. Track top queries to
optimize your business process. ?? 3.
Conversations are higher when audience
segmentation is used.
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?? POWER YOUR DEVICE WITH OUR SMART LANGUAGE
ENGINE

• ?? Cerina Conversational SDK
• ?? With a low code conversation studio, you can
  turn complex business processes into intuitive
  conversations. For a variety of industry-
  specific use cases, the Cerina team has built a
  library of smart skills that are pre-built by
  our expert team of conversation designers

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?? AUGMENTING HUMAN INTELLIGENCE THROUGH
LANGUAGE TECHNOLOGY
?? Cerina Intent Engine ?? You can build your bot
most quickly by leveraging past customer
conversations. The intent engine combines
customer intelligence elements based on recency
and frequency by using the obtained behavioral
analysis across various channels in real-time.
The technology uses artificial intelligence and
language to convert a users action into
real-time user intent, which can be used to
identify customers goals. It enriches the
conversational experience (whether voice or text)
with one- step access to real-time
information. ?? The intent engine can be used for
bots and smart voice assistants across all
operating systems and devices.