salient feature of TQM and TQC

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Salient features of total quality management(TQM)
and total quality control(TQC)

• Submitted by- rahul kumar
• Urn-2004846
• Crn-2017058
• Branch-ece(a2)

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Total quality management(TQM)

• Is a management approach that places emphasis on
  continuous improvement in quality, in the
  interest of the organization and that of its
  customers

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Features

• Customer focus- TQM places emphasis in meeting
  the requirement of both the internal as well as
  the external customer it is necessary to meet the
  needs of the internal customers.
• continuous process- TQM is continuous process.
  Constant and continuous effects are made to
  improvement the quality, and the reduce internal
  costs. Quality improvement helps the organization
  to face the challenges of the competitors and to
  meet the requirements of the customers.

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• Defect free approach- TQM places emphasis on the
  defect free work most of the time. The defect
  free approach is phrased in various ways as right
  first time.
• Employees improvement- in TQM everyone involved
  in the process from management director to the
  junior clerk or worker in the organization.
• Recognition and rewards- recognition and reward
  is an integral part of companys TQM programme
  positive reinforcement through recognition and
  reward is essential to maintain achievement and
  continuous improvement in quality.

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• Synergy and team work- engineers, technicians,
  and workers look upon themselves as equals and
  communicate easily as they work side by the side.
• Techniques- TQM can take place by following
  various techniques such as quality circle. Value
  engineering, statistical process control.
• System approach- TQM is a system approach to
  managing the business and improving the
  performance. Without the total commitment on the
  part of chief executive officers.

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Total quality control(TQC)

• The term Total Quality Control defined as an
  effective system for integrating the quality
  development, quality maintenance and quality
  improvement efforts of the various groups in an
  organization so as to enable production and
  service at the most economical level which allow
  for full customer satisfaction.

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Features

• Customer focus- The client is All quality comes
  from the clients satisfaction. The significance
  of the goals, as well as the method by which they
  will be accomplished, are determined by the
  client.
• Employees involved- Employee participation
  is critical in organisation that use Total
  Quality Control management. Those who working on
  the front lines often have the solutions.
• Process driven- There is a strategy to
  everything. There are steps that lead the way in
  each operation, whether its hiring people or
  baking cookies

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• Systems that are mutually reliant- Most
  businesses have several departments or areas of
  expertise, but they all have processes in place
  to support the ultimate product delivery.
• Approach to strategic planning- Businesses that
  use the Total Quality Control model employ
  strategy to assist them accomplish their vision
  and goal.
• Continuous improvement- Continuous improvement
  refers to an organizations efforts to
  enhance processes that generate products and
  services in order to become better at what
  theyre doing.

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• Decisions based on data driven- Internal
  processes are improved by collecting, analysing,
  and using data. All choices are based on the
  acquisition of business data on a continual
  basis.
• Clear and concise communication- In businesses
  that aim to develop, maintaining an clear and
  concise communication is a top priority goal.
  Employees and consumers are given opportunities
  to communicate and connect with the company on a
  regular basis.