Where

1
Wheres the Beef?

• Are Open ESM Tools BSM Ready?
• How can the community move up the value chain?
• How can everyone improve?

Doug McClure http//dougmcclure.net
2
Thoughts

• Are current Open ESM tools capable of enabling
  BSM?
• Can current Open ESM tools instrument for BSM at
  the source?
• Can current Open ESM tools help assess the impact
  on the business, service, application,
  transaction, process?

3
Thoughts

• Can current Open ESM tools provide a robust
  business service, application, transaction
  modeling capability?
• Can current Open ESM tools speak business?
• Can they rise above the low level domain specific
  metrics, KPIs?
• Can current Open ESM tools pull off an executive
  or LoB look and feel?

4
Thoughts

• What about Visualization? Dashboards?
• Reporting, charting and graphing choices are
  plenty
• Is BIRT the answer for historical?
• What about real-time / near term historical?
• Where will the next Open ESM innovation be?
• Can Open ESM tools (and incumbents) move beyond
  the Google Maps sex appeal?

5
Industry Opportunities

• SMDB for the monitoring tools group
• CMS, Wiki, Request/Workflow Engine
• Cross platform, datasource, event source modeling
• Cross platform, vendor ESM configuration
  management, provisioning, documentation

6
Industry Opportunities

• Event profiling why on earth do companies have
  100000s of events that never get touched, never
  actionable?
• Solution for consuming the event stream,
  analyzing it, looking for trends, patters or
  gaps, making recommendations for tuning tooling,
  thresholds, gaps in monitoring for a system,
  application against a golden standard, etc.
• Something similar but different than ProactiveNet
  (BMC), Netuitive, Integrien, etc.

7
Industry Opportunities

• Visualization what can we take from Web 2.0,
  RIAs, etc. to get the right visualizations with
  the right ease of use at the edge
• Is AJAX the answer? Whats next? Whats easier?
• What about portals?

8
Industry Opportunities

• BSM at the Edge, Edge Enabled Dashboards
• RSS, Pipes, Gears, Aggregators,
  Pipelines/Factories for collecting edge data
• Every desktop becomes the publisher of content
  into the BSM (or BI, BAM) model to drive
  visualizations and dashboards
• Why? The real insight is being kept in Excel
  spreadsheets, not the central tool or data
  warehouse!
• Spend a day/week with the persons or groups that
  create the weekly/monthly/quarterly management
  reports or other reports/scorecards that get sent
  up the IT or business site
• What are they doing? What data sources are they
  using? What tools are used?
• All of this can and should be automated and
  become a fundamental part of a BSM solution
• If they trust this more than they trust your
  tools, GUI, reports, BSM solution, etc., youre
  NOT PROVIDING VALUE

9
An Example BSM Readiness Assessment
10
Conceptual BSM Solution/Capability Readiness
Assessment

• Capable of implementing the BSM foundations
• Ease of implementing and maintaining the BSM
  foundations
• Operational Value OOB
• IT MGMT Value OOB
• Executive/LoB Value OOB
• Sixth Sense Test

11
Ease of Implementing BSM Foundations

• Instrumentation for BSM at the source in addition
  to normal stuff
• Template or profile of any/all monitoring with
  BSM in mind
• Customization of events and notifications to
  fully communicate impact on business services,
  applications, transactions, etc
• Speaks business language as well as IT
• Visualization end user configurable dashboards,
  data driven widgets, visually appealing, lots of
  white space
• Charting, Graphing, Reporting Real-time, near
  real time, link out to historical
• One Green Dot Aggregation modeling,
  dependencies, relationships, rollups

12
Ease of Maintaining BSM Foundations

• Automation
• Tie into enterprise IT process tools (change,
  configuration, asset, discovery)
• Autodoc
• Versioning
• Easy incremental dev, test, release process
• Responsive support organization or community

13
Operational Value Out of the Box

• Does it help Operations, Support or other SMEs to
  identify the specific problem?
• Help them accurately assess, understand and
  prioritize the issue?
• Help me do my job better? (less work, more
  automation, less repetition, fewer clicks, fun to
  use, personalized)
• Communicate a real message rather than 95 CPU
  is Utilized?

14
IT Management Value Out of the Box

• Does the solution help the IT Manager do their
  daily job?
• Can it help them manage their boss?
• Can it keep them off the firefighting calls?
• Can it provide real value?
• Something they depend on and must have or
  just another tool with a pretty picture?
• Can they make decisions or take action from
  whats shown?
• Help with the non-IT stuff like managing
  employees, workload, ITSM processes (change,
  release, incident/problem mgmt)?

15
Executive/LoB Value Out of the Box

• Can it speak business?
• KPI, KPM, Transactions, Revenue, Cost, Lost
  Sales/Revenue, Trends, Reports, etc.
• Can they manage the business service?
• Does it provide real or perceived value?
• Can it warn them of potential problems before
  they occur?
• Can it keep them off the firefighting calls or
  from having angry clients?
• Does if feel professional, have lots of white
  space, easy to consume?

16
The Sixth Sense Test

• Does it feel right?
• If something is green on the dashboard, do they
  really believe it?
• Would I put my namejobbonus behind it?
• Is the value apparent and believable?

17
Thanks Q/A
Join the conversation at http//dougmcclure.net