Cloverleaf and TeamTrack

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Cloverleaf and TeamTrack

• Teresa Franklin
• Trnsport Product Manager
• October 26, 2006

www.cloverleaf.net
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Cloverleaf Overview
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Cloverleaf

• Web site developed and hosted by Info Tech
• http//www.cloverleaf.net
• Trnsport information and software updates
• Newsletters, TRTs, Contacts, Status Reports
• Call Tickets, TMRs, Work Plans, Ballot
• Hosts TUG Web Site and several List Servers
• Trnsport NGT Forum and preview site access
• Much more
• Are you a member? To request a Cloverleaf
  Account, send an e-mail to NewAccount_at_Cloverleaf.
  net

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Standard Documents on Cloverleaf

• Current and past Fiscal Years MSE Work Plan
• 5 Fiscal Year Long Range Work Plan
• Agency Implementation Status Matrix
• Agency Status Report
• Maintenance Status Report
• Supported Releases
• Platform Status
• TTF Meeting Minutes

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Public Home Page
Become a Member
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Member Home Page
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NGT Page
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NGT Forum Index
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NGT Proposal Forum
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Electronic Request Form (ERF)
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Browse Call Tickets
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Browse TMRs
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Welcome to TeamTrack

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TeamTrack Advantages

• Ability to submit a call ticket and obtain the
  call ticket number in real time (use instead of
  ERF)
• At-a-glance view of all outstanding call tickets
  and TMRs reported by your agency
• Directly add notes and attachments to call
  tickets and TMRs
• One interface to easily view, search and run
  reports with links to related items
• Used by Beta sites to log pre-release issues
• Used by TTF for Action Item tracking and review
  of call tickets and TMRs
• Easier for Info Tech to maintain and apply custom
  enhancements and reports

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Agencies Participating in Beta Testing of
External Use of TeamTrack

• Alabama
• Michigan
• Nebraska
• Tennessee
• Vermont
• Virginia

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TeamTrack Beta Results and Next Steps

• Issue with e-mailing of notes - support request
  submitted to Serena (TeamTrack vendor)
• 25 beta test call tickets submitted successfully
• Functionality going live November 2006
• Notification to EUDs, Members and on Cloverleaf
  Home Page with How To Guide
• Upon login, user has access to their agencys
  data
• Cloverleaf call ticket and TMR browsers will
  remain to allow access to issues reported by all
  agencies

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TeamTrack Basics

• To access TeamTrack, go to https//ttweb.infotech
  fl.com
• Each Cloverleaf member will be notified, via
  e-mail, of their user name and password. User
  name same as Cloverleaf ID but a different
  initial password
• Agencies determine who at their agency can submit
  call tickets as well as modify call tickets and
  TMRs
• Report TeamTrack issues to
• Customer.support_at_infotechfl.com

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Solutions Toolbar
Item List Frame
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TeamTrack Solutions Toolbar

• Home Return to Home Page listing all active
  items for your agency
• Submit Log a new Call Ticket or Support
  Request. TMRs are created by ITI via call tickets
• Search - Search for items by keyword, item
  number, product, or other criteria
• Reports - Opens the Report Maintenance page
  containing list of available reports provided by
  ITI. Reports contain links to item detail

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Required Call Ticket Fields

• Organization and Contact fields will be
  pre-populated, based on your login.
• Call Ticket Type
• Enhancement
• General
• Maintenance Error
• Warranty Error
• Title Summary of issue
• Description Fully describe the issue being
  reported
• Priority Urgent/Critical, High, Medium. Low
• Product Select module from the drop-down list
• Release This drop-down list is dependent upon
  the Product value
• Client OS Select the operating system for the
  computer involved

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Default Region is Production, change if this
issue is regarding your Test or Future region

• For issues being reported from a Client/Server
  environment, complete these platform fields.

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Actions add comments, files and link related
items
Once your call ticket is submitted, a similar
summary screen will be returned, including the
new Call Ticket Number. Customer Support will
be notified of this new support request and begin
working on the resolution.
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To exit TeamTrack properly and release the
concurrent license, select the Exit link in the
top right of any screen.
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• Questions?
• TeamTrack Contact Information
• Darleen Randall, Customer Support
• Matt Elias, Release Manager and Administrator
• customer.support_at_infotechfl.com or 352-381-4400

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Cloverleaf and TeamTrack

• Teresa Franklin
• Trnsport Product Manager
• October 26, 2006

www.cloverleaf.net