Speak Clearly, Listen Carefully

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Speak Clearly,Listen Carefully
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Communication History

• Protect
• Conflict
• Distant
• Abuse

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(No Transcript)
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The only communication habits and patterns you
can change are your own.
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Speak Clearly

• Know what you want
• Be specific
• Stay focused
• Speak with tact
• Own your feelings

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Listen Carefully

• Listen with empathy
• Do not interrupt
• Accept what is said
• Receive criticism with an open mind

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Respond Accurately

• Pay attention to non-verbal messages
• Get all the facts
• Check your interpretations
• Be honest

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When its Difficult

• Get the persons attention
• Look directly at the person
• Drop your pitch
• Eliminate background noise
• Speak slowly and clearly
• Keep verbal nonverbal messages consistent