Supervision

1
Supervision

• Quiz 1
• Review

2
Quick Question

• A supervisor has an obligation to customers to
• See that their needs and desires are met
• Train workers in guest relations
• Represent the enterprise well
• All of the above

Answer A
3
Quick Question

• The work of Frank Gilbreth is associated with
• Humanistic Management
• Human Relations Theory
• Scientific Management
• Total Quality Management

Answer C
4
Quick Question

• Human skills needed by a manager include
• Ability to advise workers on personal matters
• Ability to organize the work and schedule
  personnel appropriately
• Sensitivity to workers personal needs
• Keeping labor costs down

Answer C
5
What You Know

• What is a supervisor?
• How do organization charts work?
• As a supervisor, to whom do you have obligations?
• What is boomerang management?
• What are some management activities?
• What are the 4 people management theories?

6
Quick Question

• In a typical full service restaurant you will
  lose ____ of your hourly employees in ____
  year(s).
• Half, 2
• All, 1
• All, 2
• One third, 1

Answer B
7
Quick Question

• A supervisors authority comes from
• Power to hire, fire, reward, and punish
• Consistent disciplinary action
• Acceptance of authority by workers
• All of the above

Answer D
8
Quick Question

• A transformational leader
• Motivates through rewards
• Dictates to employees what, when, and how things
  will be done
• Acts as a coach and leads by example
• None of the above

Answer C
9
What You Know

• What are some typical jobs in the industry?
• What is a leader?
• What is the difference between formal and real
  authority?
• What are the different leadership styles?
• What is situational leadership?
• What is Theory X and Theory Y leadership?

10
Quick Question

• The Civil Rights Act of 1964, Title VII as
  amended makes it unlawful to discriminate against
  applicants on the basis of
• Gender, skills, age, color
• Promote employees who are not qualified,
  religion, race, color
• Religion, disabilities, skills, color
• Race, color, religion, gender, and national origin

Answer D
11
Quick Question

• It is unlawful to
• Ask the applicant if they are disabled
• Ask the applicant about the disability itself
• Phrase job related questions in terms of
  disability
• All of the above
• B and C

Answer D
12
Quick Question

• Poor supervision can cost companies dearly in the
  following ways
• Discrimination law suites
• High turnover rates
• Litigation time and money
• Negative community image
• All of the above

Answer E
13
What You Know

• What laws affect equal opportunity in the
  workplace?
• How do you increase cross-cultural interaction?
• What are some questions you cannot ask potential
  employees during an interview?

14
Quick Question

• The theory that the best way to make workers
  productive is to make them happy is associated
  with
• Frederick Taylor
• Douglas McGregor
• Human Relations Theorists
• Abraham Maslow

Answer C
15
Quick Question

• Which of the following is NOT considered a
  limiting factor in creating a positive work
  climate?
• Gender
• Nature of hospitality jobs
• Authority
• Company policy

Answer A
16
Quick Question

• Job enrichment involves reorganizing a job to
  include
• More work
• More money
• More power over the people who do the work
• More opportunity for responsibility, achievement,
  recognition and growth

Answer D
17
What You Know

• What do employees generally expect from a
  supervisor?
• What are the motivational theories?
• What is a positive work environment and how do
  you create a positive work environment?
• Why is a safe work environment important?
• What is OSHA and what do they do?
• What is the supervisors responsibility for
  implementing the Hazard Communication Standard?