General Residents Survey 2006

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• General Residents Survey 2006
• Statutory Triennial Satisfaction Survey

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• What is it?
• Statutory consultation exercise for all local
  authorities in England
• Communities and Local Government and Audit
  Commission issue guidance/ oversee
• Required every three years
• Postal survey to 3500 households between Sept-Nov
  2006
• Statutory minimum returns required 1100.
  Wirral 1329 returns
• To measure statutory customer satisfaction PIs
• To inform Service Assessment Framework (CPA
  scorecard)
• Also informs the Audit Commission Direction of
  Travel PI packs
• To measure levels of customer satisfaction with
  various council services and facilities
• quality of life
• satisfaction with waste services, buses, levels
  of anti-social behaviour/ Respect, contact with
  the council
• use of cultural and recreational activities/
  venues
• overall satisfaction with the authority as a
  whole
• whether have got better or worse over time

3

• Priorities - Respondents asked to identify up to
  5, from a list of 20 things, which they a)
  thought were most important in making somewhere a
  good place to live, and b) thought most needed
  improving. Chart shows results from 2 survey
  questions entered into a scatterplot.

4

• Respect agenda

5

• Statutory PI results comparing 2006 and 2003
  scores.

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• Changes to Statutory PI results comparing 2006
  and 2003 scores. 2006 scores shown in red, green
  or grey depending on direction of travel.

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• In conclusion
• Results not too bad - some significant drops in
  satisfaction for theatres/ concert halls and
  public transport information
• Some good news - cleanliness, buses, Respect
• Confirms current council priorities match
  residents priorities
• Wait to see national/ regional/ metropolitan
  authority comparisons and trends from CLG
• What next?
• Departments and members asked to consider these
  survey results as part of package of information
  and evidence to inform service planning and
  prioritisation