The Concept of Two Processes

1
The Concept of Two Processes
I. The Production Process The way we
produce output.
II. The Improvement Process The way we
change process number 1.
People must be given time to work on the
process, not just in the process. R. Reid
2
Lack of Common Language
Jurans Pyramid of Power One of the causes of the
lack of two-way communication is that managers
and workers do not share a common language. The
language of quality is successfully being used in
many organizations to develop meaningful two-way
communication.
3
Future State
A common language What is the level of quality?
Open Honest Two-Way Communication
4
FOCUS-PDCA
Find a Process to improve
ACT
PLAN
Organize a Team That Knows the Process
-To hold gain - To continue improvement
- Improvement - Data collection
Clarify Current Knowledge of the Process

• Data for process
• Improvement
• Customer view
• Worker view
• Lessons learned

• Improvement
• Data collection
• Data analysis

Understand Sources of Process Variation
CHECK
Select the Process Improvement
DO

P A D C