Employee Satisfaction Survey

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Employee Satisfaction Survey

• Briefing Presentation for Staff

Shaped by the past, creating the future
2
Introduction
?

• This presentation is designed to
• Provide background information on the employee
  satisfaction survey
• Explain how to complete the survey
• Describe how you will find out the results

Slide 2
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Background (1)
?

• The University is launching its first Employee
  Satisfaction Survey on 15 October 2007.
• All staff have the opportunity to give their
  opinions on a range of issues to do with working
  at the University.
• We want to get your views so that we can begin to
  make the University an even better place to work.

Slide 3
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Background (2)
?

• The survey is being provided by an external
  company, Capita People Development.
• Capita have worked with an internal project group
  to ensure the survey is relevant for Durham.
• You will receive an e-mail or letter asking you
  to take part in the survey by completing a
  questionnaire.

Slide 4
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Project Group
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Jack Boyd Director of HR (Project Sponsor)
Claire McDonald Policy Support Officer (Project Manager)
Joanne Race Deputy Director of HR
Liz Dodds Assistant Registrar
Tom Redman Professor of HR Management
Gerry Fuller ITS Helpdesk Supervisor
Michael Lavery Deputy Director, Communications
Alice Hobson Occupational Health Advisor
Cheryl Kershaw Head of Surveys and Research (Capita Project Lead)
Slide 5
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Benefits of the Survey
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• The survey will enable the University to
• Obtain your views on a range of issues to do with
  working at the University
• Identify priority areas of concern
• Develop action plans to address concerns where
  possible
• Make decisions based on actual data
• Set a baseline so we can track progress in future
  years

Slide 6
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Topics Covered
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• The themes included are
• Pay and conditions
• Work-Life Balance
• Job satisfaction
• Your role
• Supervision
• Physical environment
• 
  ..amongst others.

Slide 7
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Key Points about the Survey (1)
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• The survey is confidential Capita will receive
  the results directly, analyse them and report
  back.
• No-one in the University will see your completed
  questionnaire.
• The survey is anonymous- your responses cannot be
  traced back to you.
• The results will not be broken down into groups
  of less than 10 people.

Slide 8
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Key Points about the Survey (2)
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• Results will be fed back to all staff via the web
  and a newsletter.
• Action plans will be developed and communicated
  to staff this is your chance to influence future
  decisions.
• To make it meaningful, we must achieve a good
  response rate.

Slide 9
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Completing the Questionnaire (1)
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• Most people will complete the questionnaire
  online.
• If you do not have internet access, you will
  receive a paper version.
• It looks long but only takes around 20 minutes
• The questions are mostly tick-box style
• There is one free-text section where you can
  write comments in your own words, if you wish.

Slide 10
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Completing the Questionnaire (2)
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• The online version can be completed in multiple
  sessions by saving it and returning later.
• The paper version can be sent directly to Capita
  in a pre-paid envelope which will be provided.
• Large-print versions are available if required.
• A free-phone helpline is available for questions,
  or if you would prefer to complete it by
  telephone [phone]

Slide 11
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Timescales
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• Survey live dates 15 October to 23 November.
• You can complete the survey at any point during
  this 6 week period.
• Communication of results early 2008
• Development and implementation of action plans
  from Feb 2008

Slide 12
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Conclusion
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• Please take 20 minutes to complete the
  questionnaire
• Each department and college has a nominated
  survey champion - contact them if you have any
  queries.
• Further information is available at
  www.durham.ac.uk/dialogue/staff.survey
• With your help we will obtain a good response,
  which will help to ensure the resulting actions
  address the issues that are important to you.

Slide 13