Recruiting, Retaining and Rewarding a Happy and Helpful Staff

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Recruiting, Retaining and Rewarding a Happy and
Helpful Staff

• OAPP Conference
• Pittsburgh, PA
• September 25-27, 2006
• Prepared and Conducted by
• Healthy Teen Network, Washington DC

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Welcome!

• Healthy Teen Network presenters
• Pat Paluzzi, CNM, DrPH - President and CEO
• Mary Martha Wilson, MA - Director of Training and
  Technical Assistance

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Experience in the Room

• Please let us know
• Your name
• Your organization location
• Your role

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Workshop Objectives

• By the end of this workshop, participants will
• Identify characteristics of stable and productive
  staff
• Describe two management/leadership styles
• Identify personal management/leadership style
• Name three tips for recruiting, retaining and
  rewarding productive staff

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Workshop Agenda

• What Characterizes a Stable Staff?
• A Brief History of Management Theory and Practice
• Current Trends in Management and Leadership
  Styles
• What is Your Style?
• Tips for Recruiting, Retaining and Rewarding
  Staff

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What Do You Think?

• What do you see as the major advantages to having
  a stable staff?

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What Do You Think?

• How would you describe a stable and productive
  staff?

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What Do You Think?

• What supports do staff need to be stable and
  productive?

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What Staff Need to Succeed

• Effective leadership
• Effective supervision
• Sufficient training and resources
• A feeling of being valued
• A positive office culture that fits

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A Brief History

• Management Theory
• Scientific Management Theory (1890-1940)
• Bureaucratic Management Theory (1930-1950)
• Human Relations Movement (1930-today)

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A Brief History

• Human Relations Movement
• Increased attention to individual needs
• Workers aligned with organization
• Human Resources Departments added
• Management and Leadership theories and styles
  abound-often based on the social sciences

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Situational Leadership

• Using different styles with different people, in
  different situations
• Requires understanding different styles, being
  intuitive, alert and flexible
• If we master the best of these, well get the
  best results
• Authoritative Affiliative Democratic Coaching

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Effective Leadership Styles
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Are you a manager or a leader-or both?

• Management
• Style - transactional-they tell people what to do
• Goal oriented-plan, organize, direct, monitor
• Appeal to the head
• Risk aversive

• Leadership
• Style transformational-they inspire
• Visionary, sets direction
• Appeal to the heart
• Risk taker

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Managing and LeadershipSimilarities

• Both Managers and Leaders
• Provide direction
• Are accountable for success or failure
• Have a vision for a desired outcome

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Managing and LeadershipDifferences

• Leaders
• Drive the forward motion of the whole
  organization they steer the ship
• Translate the organizational vision and mission
  to the Board, community, world at large
• Managers
• Deliver the parts of the whole they are in
  charge of production
• Supervise staff who produce deliverables

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Personal Management Inventory

• Are you a manager, leader or both?
• Turn to a partner and talk about how you would
  identify your own management and/or leadership
  styles.
• Write down two things you would like to do
  differently when you return to work.

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Ten Tips!

• 10 Tips for Recruiting Staff
• 10 Tips for Retaining Staff
• 10 Tips for Rewarding Staff

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Thank you for participating today!

• Pat Paluzzi
• pat_at_healthyteennetwork.org
• Mary Martha
• marymartha_at_healthyteennetwork.org