Prosodie Group

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Look into Prosodie Interactive
The Call Center Solution
and find
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What We Do Call Center Solutions

• Do you run a Call Center with 5 to 75 seats?
• Do you own or use outdated technology?
• Do you have limited capital?
• When you try to find a new solution are you faced
  with yet another FORKLIFT Upgrade?
• Are you trying to offer higher levels of service
  without expanding your payroll?
• IF YOU ANSWERED YES TO ANY OF THE ABOVE

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What We Do Call Center Solutions

• A Network based solution that will provide you
  with sophisticated, high-end IVR
• We can do this and still route 80 of the live
  calls to you with no additional costs
• There is no long-term contract, we earn your
  trust
• There is no capital outlay and generally the
  setup will be less than 5,000
• Monthly maintenance fee of 500 gets you ongoing
  monthly reviews, recommendations and reports

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What We Do Call Center Solutions
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What We Do Call Center Solutions
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Who We Are About Prosodie Interactive

• Founded in 1986
• Public company since 1998 traded on Euronext
• Prosodie Interactive is the North American
  Regional Operating Unit of Prosodie
• Over 800 employees worldwide
• Total revenues over 200 million
• Over 1 billion calls annually
• Experienced management with more than 20 years of
  technology know-how

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Who We Are World-Class Infrastructure

• We offer a state-of-the-art, large-capacity,
  secure platform

• More than 8,000 ports in North America, 30,000
  worldwide
• Redundant facilities
• Complete power isolation, UPS and diesel
  generator backup
• Sonet self-healing fiber optic technology
• Prosodie owned/managed Telco-grade facilities
• Dual-fiber entry

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Who We Are Experienced

• Our engineers have developed over 10,000 IVR and
  reporting applications for brands that include

• American Express
• Amgen
• Becton Dickinson
• Charter Communications
• DraftWorldWide
• eLuxury.com
• eSalton.com
• GlaxoSmithKline
• Harte-Hanks

• Poorman Douglas
• Providian
• SCA Promotions
• Sephora.com
• T-Mobile
• Ulta
• University of Miami
• Fox News Channel
• Pfizer

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Who We Are Accomplished

• Awarded Product of the Year in 2005 for InfoCast
  and in 2003 and 2004 for our Virtual ACD services
  
• Ranked No. 4 in 2003 List of Top 50 Teleservices
  Agencies for Inbound Outsourcing Solutions by
  Customer Inter_at_ction Solutions magazine

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What You Get Interactive Voice Response

• Features

• Scripting Expertise
• Advanced Speech Recognition (ASR)
• Text to Speech (TTS)
• Automated Address Insert (TARGUS)
• Release Link Transfers (RLT)

• Real Time Reporting
• Web Based IVR Administration
• Integration to Database
• Transcription
• Multiple Language Support

The Call Center Solution
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What You Get Interactive Voice Response

• Applications

• Dealer Locator
• Promotion/Sale Updates
• Event Sponsor Lines
• Automated Registration
• Contests/Sweepstakes
• Shipment Updates
• Custom Database Applications

• Lead Generation
• Order Entry
• Fulfillment
• Information Lines (FAQ)
• Automated Couponing
• Polling/Surveys
• Account Balance
• Automated Payment

The Call Center Solution
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Release Link Transfer (RLT)
What You Get Release Link Transfer
The Call Center Solution
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What You Get InfoCast(Voice Broadcasting)

• Using a web user interface, load your list,
  record/upload your message, then set your dialing
  parameters and activate your emergency broadcast
  or any routine notification

• Features
• Self serve web IVR interfaces
• Preset dialing scenarios
• Real-time reporting
• Call transfer and DNC (opt-out)
• NOTE
• Requires waiver for Do-Not-Call (DNC) liability
  exposure

• Why InfoCast?
• Off-site emergency notification solution
• Anytime, anywhere access to launch emergency
  alerts
• Convenient for routine notifications
• List and message management
• Easy to use

The Call Center Solution
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What You Get Actionable Reporting

• Wouldnt it be nice to know . . .
• Which ads are generating calls?
• Who is calling?
• What time of day?
• Where are your best leads are coming from? Which
  ads?
• How much was it per lead?

• . . . And if you knew that then you could
• Stop guessing about ad tracking and performance
  plan campaigns using actual results!
• Analyze ads and caller profiles!
• Optimize ad spend across media based on past
  results!

The Call Center Solution
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What You Get Actionable Reporting

• Advertise multiple numbers across media channels
  or for various campaigns and route the calls to
  one or many locations
• Integrate Qpulse reporting with full IVR
  capabilities and real-time routing decisions
  based on caller info
• Pre-qualification of callers (in real-time)
• Store locator services
• Real-time, web-based tracking, recording, and
  reporting as well as data append to identify
  name, address, and profile data of callers
• Administrative controls on secure web site
• Private labeling available

The Call Center Solution
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What You Get Actionable Reporting
FEATURE
BENEFIT
Call Routing
Forward your calls to any location or integrate
with your dealer locator database
Call Detail Reports
Complete information on each call
Caller Lookup
Identify area code, location, and often capture
full address of caller instantaneously
Voicemail
Never miss a call and capture every lead
The Call Center Solution
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What You Get Actionable Reporting
Customers
Client Locations
(
Routing Rules
866
I V R
Call Recording
(
Data Append
877
Voice Mail
(
Transcription
Dealer Locator
Custom Call Flow
888
Supervisors
XML / FTP
The Call Center Solution
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What You Get Sample Reports
The Call Center Solution
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What You Get Sample Reports
The Call Center Solution
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What They Say A Case Study
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Why Choose Prosodie Interactive?

• Financially stable company, 200M in revenues
• 20 years of industry experience
• Proven operating platform serving Fortune 500
• Continuous technology innovation VoIP, ASR,
  SMS
• Industry leading reporting and analytics
• Audited business processes and commitment to QA
• Flexible and responsive account teams
• Priority to preserve your reputation and industry
  leading, trusted brand image

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Thank you for your time.