GigaTech Business Proposal

1
GigaTechBusiness Proposal

• Ye Wang
• Kieran Flynn
• Group 8

2
Outsourcing

• Many companies are outsourcing non-core
  activities.
• Many companies are specifically outsourcing
  activities that are based mainly on phone-work -
  ie. Support Lines.

3
The idea in a nutshell

• Outsource the ordering process to restaurants
  that provide a delivery service.
• Instead of restaurants employing people to deal
  with order taking we put in a centralised
  automated system
• As well as reduced staff cost, this system will
  have additional features and advantages.

4
Overview
5
In Detail

• The customer can either use an online portal or
  an automated phone ordering system.
• Each method presents a list of restaurants from
  which to choose
• Once chosen the customer must log in (or sign
  up entering name address etc.) using a passcode
  or PIN.
• There will be a number of methods to ordering and
  the customer will be presented with a list of
  what they ordered last, what is most common, most
  popular, on special offer, or the menu for the
  restaurant.
• Once chosen the order is processed by the server
  and sent via the internet to the relevant
  restaurant where it enters there order queue.
• Once sent out for delivery the order is marked as
  done.

6
Further Details

• Provisions will be made to ensure there are no
  long lists of options on the automated phone
  system, and that an operator is available for
  first time customers etc.
• The system will also be able to provide the
  restaurants with statistics on what orders are
  more popular and where etc.

7
Strategy

• There are over 400 take-away restaurants in
  Dublin alone. There is a large customer base, and
  little to no competition.
• In order to entice restaurants to sign up, the
  service will be first offered as a simple free
  online directory marketed as the directory for
  take-away food in dublin.
• Once the directory is in place the option to
  switch the ordering process over to the directory
  will be offered to the restaurants by a
  persuasive marketing team.

8
Financial Plan

• Major costs will be the staff wages. Equipment
  costs will be relatively low.
• High importance will be given to the marketing
  staff budget
• Income will come from connection fees,
  subscription fees and very small per-order
  charges.

9
Projected Budget

• Budget
• Year 1
• Premises Rent 8379
• Lighting/Heating/Insurance 9000
• ISP charges 9400
• Phone Charges 7500
• Equipment
• 7 PCs 5100
• Server 2090
• Phone server 5000
• Miscellaneous 2000
• (phones, routers, cables etc.)
• Staff
• Full time 90,000
• Part Time 30,000
• Marketing 220,000
• Miscellaneous 5,000
  
• 70 Connection Fees 105,000