PhoneEnabling Salesforce'com

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• Phone-Enabling Salesforce.com

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Why Phone-Enable Salesforce.com?

• A computer is not always easily accessible
• When driving
• Away from the office or home
• In a retail environment
• Automatically capture caller information directly
  to Salesforce.com
• Capture phone leads
• Capture survey information
• Capture phone call recordings
• Enable self-service options for customers

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Angel.com Offerings

• Collect data from customers and update
  Salesforce.com in real time, track all your data
  in one place.
• Give customers access to data over the phone,
  reduce the load on support personnel, automate
  tracking
• Capture Leads from the phone and enter into
  Salesforce.com, complete with name and address
• Record phone calls for compliance and tracking
  and log them in Salesforce.com

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Angel.com Offerings

• Give salespeople access to their CRM data over
  the phone record notes, update status, record
  activities.
• Reach and track your leads, contacts and
  prospects through Outbound calling campaigns
• API
• Custom Applications

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Direct Marketing

• Challenge Track incoming phone calls from a
  direct marketing or national advertising campaign
  and route them to the appropriate agents. Track
  ad conversion rates and personalize messages to
  target audiences.
• Solution With Angel.coms LeadByFone
  application, incoming calls can be tracked,
  name/address information can be automatically
  gathered, and calls can be routed based upon
  screening questions or agent skill.

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Track Customer Satisfaction

• Challenge How do you track Customer satisfaction
  and tie it into your overall picture of that
  client and your service?
• Solution With Angel.com SurveyByFone,
  Satisfaction surveys can be administered over the
  phone and the data can be tracked in
  Salesforce.com along with all of your client data
  for a full 360 degree view of the customer
  experience.

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Improve Efficiency of Help Desk

• Challenge Provide customers with an increased
  level of customer service without increasing the
  number of customer service agents.
• Solution Utilizing Angel.com SupportByFone,
  automatically bring case information from
  salesforce.com to the client to proactively
  update them on case status and alleviate the load
  on agents.

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Record Calls for Compliance

• Challenge In many industries, compliance is
  extremely important and all phone calls need to
  be recorded and tracked.
• Solution With Angel.com RecordByFone, calls can
  be recorded and tracked right in salesforce.com
  along side other client records for a full 360
  view of the customer.

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Mobile Workforce

• Challenge Salespeople are often on the go, and
  dont always have access to a computer. How do
  they track activities and access their CRM Data?
• Solution With Angel.com SalesByFone, salespeople
  can call in to update tasks and fields, and
  retrieve client information all without needing a
  computer or looking down at a blackberry while
  driving.

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Outbound Calling

• Challenge Salespeople often have many calls to
  make and they dislike tracking all activities in
  their CRM solution. How do you make it easy and
  convenient to make phone calls and track the
  activities?
• Solution With Angel.com ReachByFone, Salespeople
  can press a button in Salesforce.com and place
  outbound phone calls to their prospects, while
  simultaneously tracking all of the calls.

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Remote Workforce

• Company The Mollen Clinics
• Challenge Thousands of field nurses on site at
  remote locations throughout the US for annual
  campaigns to provide influenza immunizations.
• How do they track time and activities?
• Solution With Angel.coms SurveyByFone
  application, Mollens offsite nurses can check in
  and out of work without needing to be near a
  computer. And since each nurse is required to
  take a phone-based daily status survey, Mollen is
  also able to monitor drug inventory levels and
  ensure that supply meets demand.
• Results Managing a large, remote staff and a
  widespread inventory is very challenging, said
  John Roehm, CEO of Mollen Clinics. SurveyByFone
  by Angel.com is an ideal solution for Mollen
  because it provides all the benefits of an
  internet application without the need to find or
  use a computer.

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Solution Architecture
Outbound IVR
Customers
Web-Based Administration
Toll-Free Numbers
Personalized IVR
VoIP (coming soon)
Call Routing/Queuing
Internet
Internet (https)
Web Infrastructure
PSTN
Customer Profile Order Status Payment
Capture Account Status
Phone Infrastructure
Employees / Departments
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About Angel.com
Angel.com is the leading provider of On-demand
Interactive Voice Response (IVR) and Call Center
Solutions

For Callers Improved Caller Experience
For Enterprises Lowest Cost of Ownership AND
Highest Level of Reliability
On-Demand Benefits Rapid Development, Instant
Deployment, Web-Based (Self-Service) Management
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Company Background

• Founded in 1999 business unit of MicroStrategy
  
• (NASDAQ MSTR)
• Patented Technology 20 granted
• Over 1,600 customers in 20 different industries
• Over 10,000 custom applications deployed
• More than any other IVR/call center solutions
  provider
• Partnerships with

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Over 1,600 Customers
Retail / Consumer Products
Telecom / IT
Non-Profit
Healthcare
Other
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Voice Pages Building Blocks
With only 11 different types of Angel voice pages
infinite applications can be built.
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For More Information

• Contact
• Jason Hochman
• 703-286-2824
• hochman_at_angel.com