SAMPLE SCRIPT Normal Greeting

1
Mitel-Mail Menu Flow

Accessing Voice Mail
From Your Phone
Dial 3-3000 or Press Voice Mail key
Enter destination mailbox, record introduction
Passcode ____________
or 7 to Play again
P
From any other Phone that is not assigned to a
voice mail user
Play Messages
R
or 7 to Review
A
or 2 to Answer
P
or 7 to Play
D
G
or 4 to Give to another user
or 3 to Discard and Re-Record
Dial_3-3000__________ (AS SOON
AS GREETING STARTS)
Rewind in 5 second increments

A
K
or 5 to Keep
or 2 to Append
Passcode ______________

Fast Forward in 5 second increments
Enter mailbox number
M
or 6 for Message Addressing Options
D
or 3 to Discard
1
Pause in 30 second increments
X
or 9 to Send and Exit
From any other Phone that is assigned to a voice
mail user
M
skip to Top of next message
T
or 6 to Make a new message
X
or 9 to eXit message review
Dial_3-3000__________
Make Message
Passcode ______________
Enter mailbox
or 2 to make Confidential
C
R
or 7 to Review
or 6 to make
M
R
or 7 to Request Receipt
D
or 3 to Discard and Re-Record
or 8 to mark Urgent
Enter Mailbox Number(s),
U
A
or 2 to Append
SAMPLE SCRIPT Normal Greeting You have reached
(NAME). I am not available to take your call
right now but if you'll leave a message at the
sound of the tone I will return your call as soon
as possible. Thank you. SAMPLE SCRIPT Out of
Office/Vacation Please stop and listen to this
message. You have reached (NAME). I will be
out of the office on (DAY/DATE) returning to the
office on (DAY/DATE). I will be calling in for
messages so please leave a message at the tone
and I will return you call as soon as possible.
OR during my absence I will not be retrieving
messages. If you need to speak with someone
immediately please call otherwise please leave a
message at the sound of the tone and I will
return your call upon my return. Thank you.
when finished entering mailboxes


M
F
or 3 to mark for Future delivery Press X or 9 to
eXit and return to previous menu options.
or 6 for Message Addressing Options
When finished recording message.


X
or 9 to Send and eXit to Main Menu
or 4 to change Greeting
G
L
or 5 to Listen to Greeting/Name
User Options
N
or 6 to change Name
R
or 7 to Record Greeting/Name
or 8 for User Options
U
P
or 7 to change Passcode
X
or 9 to eXit to Previous Menu
or 5 for Distribution Lists (01 - 09)
L
or 8 to repeat Tutorial (reset mbx)
T
X
or 9 to eXit to Main Menu
X
0

or 9 to Exit
for an Operator