Track: Getting SOX Complaint with Salesforce

1
Track Getting SOX Complaint with Salesforce

• Lonnie Willis, Astadia
• Holly Faulkner, Choicepoint
• Chad Rycenga, Charter Communications

2
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3
Moderated By
Ed Dischner
Customer Success
salesforce.com
Lonnie M. Wills
Chief Information Officer
Holly Faulkner / Jason Conley

Director, CRM Systems
4
Lonnie Wills
Chief Technology Officer
lwills_at_astadia.com
5
Astadia

• Astadia is a management consulting and technology
  solutions company that helps businesses become
  more productive in sales, marketing and customer
  service.

INDUSTRY
EMPLOYEES 100
GEOGRAPHY Global
USERS 100
PRODUCT(S) USED SFA, Service Support, 3
deployed applications on AppExchange
6
SOX Case Study Key Challenges

• Business Challenge
• Multiple Spreadsheets
• Geographically dispersed
• No central Reporting
• Inconsistent Results
• Technology Challenge
• Purchase Standalone System
• Integration required with multiple systems

• High Costs
• Silo Application
• Client / Server Application

7
SOXForce The Solution

• How did we address the challenges?
• Built Control Environment
• Built Change Management Environment
• Implemented SOXForce Dashboard
• Trained entire auditing and accounting staff

DEPLOYMENT DETAILS

• Over 900 controls
• 60 accounting and IT Users
• 250 Employees
• Multiple countries World Wide
• Training in EMEA, APAC US
• Version 2.x since go live

8
Case Study Results

• What were the results?
• Streamlined Audit process
• Improved documentation for each control
• Increased visibility to a real-time dashboard
• Created ability to respond more efficiently
• External Audit Review Capability
• Consolidate time line to complete audits
• Cost Savings in infrastructure and silo apps.

9
SOXForce

• Department Accounting and IT
• Users 60
• Key Requirements
• Support internal audit team
• Support external audit team
• Executive visibility
• Key Benefits
• Eliminated spreadsheets
• Centralize reporting
• On-demand dashboard visibility World Wide

10
ChoicePoint, Inc
Holly Faulkner
Director CRM Applications
holly.faulkner_at_choicepoint.com
Jason Conley
Pricing Analyst/Auditor
Jason.conley_at_choicepoint.com
11
WorkPlace Solutions at a Glance

• More than 20,000 clients
• Over 50 of Fortune 100 companies
• Strong vertical presence
• Retail Staffing
• Financial Gaming
• Increasing Major Market presence

Customers
Position

• Largest provider of commercial background
  screening and drug testing services in U.S.
• More than 9 million background screens annually
• More than 5 million drug screens annually

Capability
History

• Integrated solutions drug testing, background
  checks, online applications, assessments, etc.
• Industry-specific solutions
• Product superiority
• NCrF - National Criminal File
• Industry leader in data security and disaster
  recovery
• Superior quality assurance

• Over 60 years experience
• Continual growth through acquisitions
• 2005 revenue 1.1 billion
• 15 percent increase over 2004 revenue

12
Case Study Key Challenges

• Business Challenge
• Accurate, Consistent Pricing
• Auditable Results
• Historical Tracking
• Interdepartmental Usability Visibility
  (workflow)
• Technology Challenge
• Integration between systems
• Legacy architecture

• High Costs
• Reduced revenue
• Inefficiency
• Low customer service

13
Case Study The Solution

• How did we address the challenges?
• Needs Assessments with Internal Auditing
• Roadmap Created What do you need and where is it
  going?
• Test changes using the Price Control document
  from Internal Auditing
• New feature/process training for all users.
  Maintain confirmation of training and
  understanding acknowledgement document.

DEPLOYMENT DETAILS

• 158 Users
• Training
• WorkPlace Solutions

14
Acknowledgement Form for All Users

• Pricing Procedures Acknowledgement Form
• I, _______________________, have received and
  read the pricing procedure instructions, and I
  have been trained on the process. My signature
  below acknowledges that I understand and will
  implement the process as outlined. I also
  understand that if I deviate from this process in
  any manner I will face disciplinary actions which
  could include immediate dismissal.

15
Demo

• Department Sales Operations
• Users 62
• Key Requirements
• Provide visibility to Sales Opportunity activity
• Clear Pricing Approval from VP of Pricing
• Clear Audit Trail for External Auditors
• Key Benefits
• Eliminated pricing errors
• Centralized Account Set Up Process
• On-demand Pricing Approval visibility

16
Process Flow
17
Case Study Results

• What were the results?
• Visibility
• Accuracy
• Proactive Customer Service
• Answered the Sarbanes Oxley Compliancy
  challenge for ChoicePoint WorkPlace Solutions.

18
CHARTER COMMUNICATIONS
CHAD RYCENGA
DIRECTOR, IT
CHAD.RYCENGA_at_CHARTERCOM.COM
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Company Introduction

• 3rd largest US cable company
• 6.2m subscribers in 40 states
• 05 revenue 5.254 billion

INDUSTRY Telecommunications
EMPLOYEES 17,200
GEOGRAPHY US
USERS 573
PRODUCT(S) USED Appexchange, Sandbox, PRM,
Service Sales, Agent Console
20
Case Study Key Challenges

• Business Challenge
• Commissions
• Reconciliation
• Data Integrity
• Reporting accuracy
• SOX Compliance
• Technology Challenge
• Integration between systems
• Process/Requirement Definition

• Multisource Reporting
• Inconsistency
• Inefficiency
• Abuse

21
Case Study The Solution

• How did we address the challenges?
• Process Definition
• Regulatory Participation / Buy-in
• System Reconfiguration/Relaunch
• Updated Commission Policy
• Integration
• MRR Timestamp

DEPLOYMENT DETAILS

• Sandbox for SARBOX
• 573 Users Impacted
• DTS/SSIS/DataMart
• Training
• Business Units affected
• Ongoing improvements

22
Case Study Results

• What were the results?
• Improvements
• March 2005 (32 reconciliation)
• March 2006 (91 reconciliation)
• Visibility
• Reporting for RunRate
• Dashboards with meaning
• Culture shock
• Carrots and Sticks to drive Adoption

23
Demo

• Department Sales Operations
• Users 500
• Key Requirements
• Support SOX Compliance
• Test, Test, Test (no margin for error)
• Executive visibility
• Key Benefits
• Systemic Reconciliation
• Compliance
• Revenue Assurance
• Windfall benefits (Customer Care)

24
QUESTION ANSWER SESSION
Lonnie M. Wills
Chief Information Officer
Holly Faulkner / Jason Conley

Director, CRM Systems
25
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