Corporate Memory Program Manager

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Corporate Memory Program Manager

• Eleanor Fye
• Microsoft Information Services

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Knowledge Network Group
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Capturing, managing, disseminating Microsofts
corporate memory

• Focus on reuse of archived material
• Focus on continuity of Microsoft business
  making sure we dont forget what we know
• Focus on cross-group integration of communication
  and archiving solutions with knowledge mgmt
  initiatives

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Corporate Memory Products/Services

• MSW Our Business Channel
• Road map to MS internal product information
• Information Management Forum
• InfoSummit meetings on archiving issues
• Interactive Product Histories
• Anatomy of the business, best practices
• Oral History Interviews
• Knowledge sharing How its done at Microsoft

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Customers

• All employees connecting them with info on MS
  products, solutions, services
• Legal, PR supporting MS interests in court and
  the press
• International employees view into Redmond,
  corporate resources
• Marketing content through existing channels
  (virtual and physical)

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Competencies and skills

• Strategic thinking and leadership
• Customer focus
• Planning, organizing, coordinating
• Driving results/solutions
• Communication skills
• Organizational agility
• Creativity
• People Management
• Negotiation
• Dealing with ambiguity
• Project Management
• etc., etc., etc.

• Editing and writing
• Web content management
• Web technologies
• Microsoft products, technologies, solutions
• The Microsoft Organization
• Cataloging and info retrieval
• Special collections mgmt
• Archival/historical outlook
• Consulting
• Databases/data structures warehousing, mining,
  etc.
• Business planning and budgeting

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Day in the life.

• Communication email, meetings
• Research contacts, info gathering
• Planning biz strategy, documentation
• Networking liaising, connecting
• Traction coordinating, organizing

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Challenges

• Negotiation what exactly do I want?
• Influencing without authority
• Conflicting priorities in cross-group
• Tech or dev support
• Breaking new ground getting buy-in

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And I love chaos because

• theres order in it!
• Eleanor Fye
• Corporate Memory Prgm Mgr
• Microsoft Corp.
• EleanorF_at_microsoft.com