Cycle Time Is it really that important

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Cycle TimeIs it really that important?

• Industry Issues Committee
• Baltimore
• July 19, 2001

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Our Goal Industry Issues Committee

• Focus attention on the Issue of Cycle Time
• Deliver solid, valuable content
• Deliver the message in a new and different format
  that is both educational and interesting
• Something they will all remember!!!

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Agenda

• Definitions
• Video Clips man on the street
• Roger Cadaret - CIECA
• Randy Profeta - Toyota
• Tony Passwater - AEII
• Toby Chess - Crenshaw Ford
• Bernie Blickenstaff - Collision Mgmt Srvs
• Rick Turri - ADP
• Cat in the Hat
• Have some FUN!!!

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Cycle time. Why should we get all cycled up?

• Everyone says it is important, but
• We cant seem to agree on a definition
• Cant seem to agree on standard metrics for the
  industry Open Sat example
• Even with good intentions,working together to
  achieve reduced Cycle Times is challenging at
  best
• What can we do, where do we start.???

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Cycle Time .a definition

• CYCLE - A single occurrence of a periodically
  repeated phenomenon.
• TIME - A non-spatial continuum in which events
  occur in apparently irreversible
  succession....New Colegiet Dictionary
• Put Simply. The interval separating 2 points on
  this continuum. Where as 1 point is the beginning
  and 1 point is the end and a lot of production
  stuff happens in the middle as quickly as
  possible to drive cost and inefficiency out of
  the system so we can make everyone happy and
  improve CSI!!!

OK so how do people really define CYCLE TIME??
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Definitions cont.

• The amount of time it takes to encrypt an EMS
  file, listen to the voice of reason and reverse
  that decision in a public forum.
• Rick Tuuri, ADP
• The amount of time it takes to ask for money for
  a worthy cause, get the commitment and then the
  check.
• Jeff Hendler, Famous industry Fundraiser

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Cycle Time.. How do we define it?

• How about this..
• In the Collision Repair Industry, the term Cycle
  Time refers to various intervals of time,
  beginning when an accident occurs, until a
  vehicle is returned to the consumer and the file
  is closed.
• Why is it important?
• If we reduce it we save/make money
• We improve CSI

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Questions for the Man on the street

• What is cycle time? How do you define it?
• Why is Cycle time important?
• How do you measure it?
• How can you improve it?
• Who should lead the effort to improve it?
• Would you like to understand it better?

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What impacts cycle time?

• Consumer / Insured
• Not co-operative, misses appointments, this
  rental nicer than my car
• Collision repair facility
• Employees, equipment, process, communication
• Parts
• Wrong, damaged, ever dreaded National BO (that
  stinks)
• Information providers
• Accuracy of database, update crashed my system
• Rental Cars
• No available cars
• Insurance company
• Claims adjuster, handler, policy or procedure,
  communication
• Paint Company
• Color match, Dirt and runs in the paint

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What we have here is a failure to Communicate!!

• How important is Communication and the ability to
  move and share information to improving cycle
  time?
• Roger Cadaret
• Executive Director of CIECA
• Can embracing standards can help improve cycle
  time?

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Other definitions

• The amount of time it takes to have a smoke and
  drink a coke.
• Gene Hamilton, Famous Industry Nice Guy
• The amount of time it takes me to enter a
  restaurant, be seated, study the menu and order,
  have a before dinner beverage, consume 2
  appetizers, soup, salad, my entrée and a side
  dishe, a bottle of wine, 2 desserts and an
  after-dinner liqueur, pay the check and exit the
  restaurant.
• Chuck Sukula, Collision Industry Heavyweight

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In closing.

• We have asked some questions, had some fun,
  shared some ideas, and hopefully sparked some new
  ideasso now what should we do?
• Can we agree on how to measure it, how to report
  it, and how to be judged on common criteria?
• How can we work together to improve overall cycle
  time not just our own little piece?
• When will our industry come together and address
  this issue to the benefit of all industry
  stakeholders and the consumer?

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Thank You for your Time