European Quality Vision Developments and Turkey

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European Quality Vision DevelopmentsandTurkey
12th National Quality Conference October 2003

• Seán Conlan
• Past President EOQ

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EOQ Vision

• At the
• Crossroads
• of Ideas Knowledge
• in Quality

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EQV Project Context

• Explore concept of new quality vision in a
  specifically European context
• Gather information on concepts, past visions,
  trends
• Create a European platform for dialogue
• Create a new Vision for Quality in Europe

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Elements of the Vision
Winning Together
Building on Success
Harnessing Diversity
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The Elements

• Key to future competitiveness
• Core Competence of Europe
• Basis of innovation

Harnessing Diversity

• Europe leads world in complex high tech projects
• Need to identify, recogniseand build on success
• Respect for individual traditions

Building on Success

• Co-operation versus competition
• Horizontally/vertically throughout the supply
  chain
• Higher form of partnership based on trust

Winning Together
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Activities

• Vision published in
• English, Slovenian, French.
• Dialogue, discussion, workshops presentations
• Use as a reference document by variety other
  organisations
• Companies
• Regional State agencies
• National and pan-national - UNECE
• Development of the elements
• Emerging of the SummerCamp concept

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The SummerCamp Concept

• What is it?
• A forum for practitioners to exchange ideas,
  views and learning so as to move the quality
  vision towards a reality
• Arts, Environment, Philosophy, Music, Yoga,
  Meditation, Spirituality, Celebration, Fun,
  Games.

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Vision behind the Summer Camp

• An opportunity to experience a knowledge ecology
  around the issue of change management among
  practitioners /leaders

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SummerCamps

• What have we done?
• 3 International in Europe
• More than 20 Countries represented
• Grounded in Europe but open to other continents
• Many National (Ireland, Netherlands, Estonia,
  France)
• Specialist Interest (Healthcare etc.)
• Forthcoming in Beirut, France

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Summercampa confluence

• Emerging thinking
• Conversations
• Story telling
• Kinesthetics
• Games, Music
• Winning together
• The pleasure to be, the dream to become

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The 4 Revolutions of Quality?

• Control
• Improve
• Breakthrough
• Reaching the Essential
• Spirituality
• Ethics
• Love

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Diversity Control

• Basis of control is standardisation
• Attempt to eliminate/prevent diversity
• Goal is to standardise everything
• Non conformances negative
• Only one solution

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Characteristics of Control Approach

• Huge effort to find unique solution
• Limited or no ownership
• Little or no freedom
• Often image is dull
• No soul

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In Control

• Follow the standard without understanding if it
  works
• Continuously add standards
• Often define the payback period
• Parallels the Greek approach
• Believe there is an ideal model
• All effort into finding it

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Diversity Improvement

• Still believe in unique solution
• Take some diversity into consideration
• Still attempting to standardise
• Non conformances seen as opportunities
• Control in the movement
• Control the change you are introducing
• Prove your willl investment be worth it

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Diversity Breakthrough

• Searching out the richness of your partner
• Two inputs lead to new invention, new paradigm
• Intuition
• Little effort
• Creativity based
• Human, enjoyable

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Breakthrough Characteristics

• Open to be surprised
• Mind sensitive to all signals for movement
• Capacity to let something new emerge
• Trust in finding something new
• Confidence in the celebration
• Enhanced communication between partners
• Chinese approach

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Communication between partners

• Profound
• Receiving
• Accepting

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Building on Success

• Seek out the successes, talents
• Local, regional, national, cross countries
• Celebrate and share them

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Uncertainty

• Diversity
• Complexity
• Chinese way

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Certainty - Uncertainty
Chaos
Degree of Disagreement
Complexity
Rules
Degree of Uncertainty
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New Business Leadership

• Todays Competitive Environment
• Uncertainty
• Need for continuous breakthrough!
• Leaders must follow transformation cycle
• Transformation Cycle
• Is there a risk for my organisation to die?
• What is my dream/vision for 5 years time?
• What is the gap?
• With whom will I be able to bridge the gap?

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The essential

• The more we are uncertain the more we need to be
  in touch with the inner self
• Self-awareness primary importance
• Consciousness of the present
• And dream/vision of the future
• Move from Objectives driven
• The elements of the fundamentals
• Purpose
• Values
• Vision
• Feelings

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The essential

• A new stakeholder yourself!!!

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Implications

• Quality is involved in political and societal
  issues
• Quality of Life issues will become more centre
  stage
• Initial examples
• Care in Healthcare
• Quality of Water
• Rural vs urban quality of life in suburban
  environment

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Trust

• Basis for new partnership forms
• Valid for individual, organisation, teams
• Dynamic behind trust
• Are you trustworthy?
• Are you willing to trust?
• Are you ready to take the risk to trust?
• Implications
• Start with yourself
• Its a competence
• Risk process
• Basis for all organisational change

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Paradoxes - Tensions

• Life is a tension between many paradoxes
• Four revolutions
• Stakeholders
• Individual, Organisation, Customers, Suppliers,
  Environment, Community
• Working today and building the future
• Quality is the management of the tension between
  the paradoxes?
• Certainty-uncertainty

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Change Masters

• Change Master Action Group
• Reference Group
• Represent the core of change concepts
• Variety of competencies/tools
• Enable disemmination
• European Change Leaders
• Role model
• Once a year recognition

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The Future

• Core Group of Change Masters
• Development of Concepts
• Healthcare
• Multiplicity of partnerships
• The Performance Centre
• European Society for Quality in Healthcare.
• Development of EQV

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Implications

• National Quality Policy
• If we knew then
• Basic quality skills needed
• Project Management
• Resource Management
• Infrastructural development
• Beyond standards
• How to become a value-driven society?

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How to influence

• Download the document
• www.eoq.org
• Encourage local national and European dialogue
  and debate
• Try it

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Community of Cultures

• Ride the surf-wave between control chaos
• Unique role of the Accession Countries
• Particular role for Turkey
• a multi-dimensional bridge
• Time, Space, Spirit

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Our Dream

• Made in Europe Excellence
• Living in Europe desired by all
• The European Quality Community is acknowledged
  as the catalyst and agent of positive societal
  change.

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Finally
Let us create the circumstances
from which
Our newly desired Europe
will emerge