TEAMS

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TEAMS
Teams
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Team Decision Making(Article by Zenger, et al.)

• The middle managers task of collecting
  information from down below and passing it on
  upstairs is going to either be automated or
  vanished.
• -Alvin Toffler

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Team Decision Making

• Recommendations
• Develop self-motivated people - those who have
  learned to learn
• Work with people to generate ideas
• Builds self-managing teams
• Champion cross-functional efforts
• Learn as much of this as you can in your classes
  and experiences at Baylor

• What do you need to know to be an excellent
  performer on a cross-functional team?
• How can managers make themselves a vital part of
  an organization?

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The Trouble with Teams(Article by Dumaine)

• Virtual Teams
• members talk by computer
• members take turns as leader
• Management Teams
• managers from various functions like sales,
  production, and credit
• Quality Circles
• workers and supervisors meet periodically to
  discuss problems
• dinosaur???

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The Trouble with Teams(Article by Dumaine)

• Work Teams
• workers do daily work
• self-managed
• Problem Solving Teams
• knowledge workers gather to solve a specific
  problem, then disband

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The Trouble with Teams(Article by Dumaine)

• Wrong team created for the job
• Teams get launched in a vacuum
• no training
• no support
• Teams are overused
• Payment
• Reengineering ? esprit de corps?

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Conflicts Among Teams
DIFFERENCES
HOSTILITY
COMBAT
DISSENSION
DISCORD
DISAGREEMENT
CLASH
ANTAGONISM
STRUGGLE
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Conflict Management

• Model for Conflict Management
• who is involved?
• what is the real conflict?
• when did it happen?
• where did it happen?
• resolution attempts?
• consequences of the conflict?

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Conflict Management

• Identification of Solutions
• develop a positive attitude
• establish ground rules
• identify interests of the parties
• develop alternatives
• identify criteria for selection

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Conflict Management

• Implementation
• develop a plan of action
• who
• what
• when
• how
• why
• determine how to handle conflict in the future

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Solving Conflicts in the Workplace

• Conflict Resolution Suggestions
• Listen - What do others really want
• Keep emotions in neutral and actions in drive
• Track the conflict to its source
• Communicate continually and frankly
• Get people together on small stuff first
  

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Leading Groups Teams

• Types of Teams
• Causes are Symptoms of Unproductive Teams
• Building Team Performance
• Supervisors vs. Leaders
• Team Leader Values
• Team Leader Skills

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The New Teamwork(article by Keenan and Ante)

• Net-collaboration technology
• New processes product design, supply
  chain arrangement, sales and distribution
  relationships
• Common language/ meeting panel
• Distance interaction