Working with the Local Community to Tackle Graffiti

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Working with the Local Community to Tackle
Graffiti

• Love Lewisham
• Nigel Tyrell
• Head of Environment
• London Borough of Lewisham

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Working with the Local Community to Tackle
Graffiti

• Educating the public and raising awareness
  through innovative initiatives and projects
• Role technology can play in combating
  environmental crime
• Love Lewisham successes and lessons learnt
• Making savings and working more efficiently

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Community Action
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Campaigns

• Graffiti Busters
• 120 residents trained to remove graffiti
• Given Graffiti Buster Kits
• 36 Neighbourhood Action Teams
• Regular Graffiti Buster days

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My Street Makeovers
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Campaigns

• Getting the Mayor on the telly and in the papers!

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Shop a Yob
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Shop a Yob
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Campaigns

• Local Celebrities help to publicise fight against
  graffiti

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Campaigns

• Local schools take part in refuse-truck poster
  competition

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Campaigns

• Businesses targeted for high-level graffiti

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Campaigns

• Councillors take part in Graffiti Challenge Day

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Campaigns

• NTL/Virgin Media fund proactive graffiti removal
  work

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Love Lewisham

• Started in 2004 (as Cam2Web, internal pilot)
• Launched to public in 2005
• New Statesman New Media Award 2006
• LGC Awards 2007
• Highly Commended
• MJ Awards June 2008
• Finalists in 2 Categories

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Simple and effective
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Love Lewisham

• Ability to show "before" and "after" pictures
• Staff can demonstrate what has been achieved
• Councillors and citizens can see that a problem
  has been dealt with

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Love Lewisham Benefits

• Environmental issues are now far easier to
  report.
• More staff report problems - fewer issues to
  irritate residents
• Open resident/Member engagement
• Our response is public and accountable

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Practical Partnerships
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Cross-service collaboration
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Bloggers
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Councillors
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Love Lewisham Results

• Dramatic improvement in the time taken to remove
  graffiti
• From 2.78 days in 2003 (before Love Lewisham)
  to 0.50 days to complete now

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Love Lewisham Results

• In the same period the number of graffiti removal
  jobs reported has trebled.
• The resources to do the job stayed the same.

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Resident Endorsement
Resident Satisfaction
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Love Lewisham Results

• Reports of graffiti have fallen by about 30 this
  year.
• Metres removed and the number of jobs has also
  fallen.
• Less graffiti has been observed from our own
  monitoring, down from 18 (05/06) to 9.43 this
  year
• Independent monitoring (EnCams) shows a similar
  trend, down from 16 last year to 9.3 this year.

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Resident Endorsement

• Resident satisfaction with the Councils street
  cleaning services (BV89) has leapt from the lower
  quartile to the upper quartile since the scheme
  was introduced.

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Now Meet in Our Space
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Aim Meet in Shared Space
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Working with the Local Community to Tackle
Graffiti

• nigel.tyrell_at_lewisham.gov.uk
• Blog http//www.nigeltyrell.com