Enterprise Deployment of Smartphones

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Enterprise Deployment of Smartphones
Torwug November 24, 2005
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Contents

• Introduction
• Field Service Example - Metafore
• Faculty of Medicine Example U of T
• Field Data Collection Examples by 3G Touch
• Insurance Example - Manulife
• Q A

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Metafore IT Solutions

• profile
• Architects, implements and supports dynamic
  solutions to maximize customers ROI on IT
  investments
• Offers a comprehensive range of services
  including procurement, project management, remote
  network management, education and infrastructure
  management
• HQ in Mississauga, Ontario, with more than 500
  employees based in nine locations across Canada

• solution
• Field service team given wireless handhelds
• Rogers network
• Now update work orders from the field
• Dispatch, arrival, completion times recorded
• Pre-defined text speeds communication

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Metafore Treo Application
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Metafore IT Solutions

• challenge
• Remote application to improve efficiency
• Real-time call information
• Remote updates to service application
• Increase technician call rate to 5 per day

• impact
• Increasing calls per day handled
• Better customer satisfaction and SLA performance
• Administrative productivity up - duplicated
  effort down
• Call updates more accurate
• Call details more easily recalled
• Standardized billing entries quicker plus less
  write-offs
• Phone costs down
• Personnel re-allocated

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U of T Faculty of Medicine

• Challenge
• Tracking student medical procedures
• Collecting data and integrating into database
• Timely receipt of critical information
• Duplication of findings
• Information at point of need

• solution
• Students required to use Palm or Treo smartphone
• eLog used to collect procedures
• Data collected at point of incident
• Data submitted wirelessly or Hot Sync

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U of T Faculty of Medicine
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U of T Faculty of Medicine
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Lexi Drugs www.lexi.com
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Medline on Tap http//archive.nlm.nih.gov/proj/pmo
t/pmot.php
The entire U.S. National Library of Medicine
MedLine Citations
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Home Care Solution by 3G Touch
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McDonalds 3G Touch
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Manulife Financial

• profile
• Manulife Financial is a leading Canadian-based
  financial services company, operating worldwide,
  offering a diverse range of financial protection
  products and wealth management services.
• 10,000 Agents

• solution
• Sales and Marketing team given Treo handhelds
• Rogers network
• Wireless connects to Goldmine CRM tool
• Contacts and Calendar sync wirelessly
• Un-tethered from PC

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Manulife Financial

• Challenge
• Internal employees and Agents need access to
  their PC in order to update CRM and Calendar
• Mobile workers, while in the field would need to
  carry multiple devices
• Need email, crm access, financial calulators
• Results
• One integrated device that access Goldmine, Email
  and 30,000 Palm applications, reduces costs,
  increases productivity

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Summary

• Treos help improve Metafores service delivery
• Wireless handheld makes sense in Healthcare and
  for collecting critical data
• Collecting data in the field on a converged
  device results in a mountain of benefits
• Stay in real time communications with Email and a
  legacy application un-tethers users from their
  desktop

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Next Steps, Q A
Try a Treo solution without any financial risk