Research for Shiphol Group -PLAN-

1
Research for Shiphol Group -PLAN-

• 20 October 2000
• Policy plan and research
• Saxion Hogeschool IJselland
• Europian Master Faciliy Management

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Contents

• The Aim of this Reseach
• Activities
• Schedule
• Class / Research team
• Questionnare of first visit on 1st November

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The Aim of this Reseach

• Understanding Management Principles in practice
• As a basic knowledge of facility manager, we are
  studying management principles theorists such as
  Mintzberg, Drucker, Hammer and so on. To
  understand those theories in practice,we research
  in real management world, and apply theories to
  it.
• Practicing on making a Policy Plan
• Final goal of this reseach is to make a policy
  plan of a facility management department using
  management theories. To make it practical, we
  would like have your evaluation for the plan at
  the end of our reseach.

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Activities

• Knowing about your group and your department
• Outline of the Shiphol group
• Outline of the facility unit
• Survey of basic activities of facility unit
• Analyzing the activities of the Group
• Finding out the problem issues and setting a
  thesis
• Making recommendations (policy plan) in term of
  strategy and policy, and evaluating them.
• Presentation and have criticism

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Schedule

• Visits
• 1st November 1500
• Wed like to know the information of your group
• The end of Nov or The begining of December
• Presentaion our policy plan for your department

• Works
• The middle of November
• Rearranging the information and find out the
  thesis (feedback by mail)
• Making our policy plan
• 20th December
• submit the Final Report

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Class outline / Research team

• This research is done in following class and by
  following team.
• Class outline
• School Saxion Hogeschool Ijselland
• Course European Master Facility Management
• Class Management princilples
• Teacher Mr. W Ytsma
• Research Team (Visiting members)
• Hitoshi Kumagai (contact point)
• Liu Tianshu (2nd contact)
• Pham le Hong Hanh
• Vu Van Anh
• Rendy Herindra Djauhari
• Contact
• Hitoshi Kumagai -Phone [phone] -E-mail
  hkumagai_at_tkf.att.ne.jp
• Liu Tianshu -Phone [phone] -Liutianshu_at_ho
  tmail.com

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Questionnare of first visit on 1st November

• ltAbout the Groupgt
• What does AirportCities mean?
• The groups core activity is to develop and
  operate AirportCities. AirportCities seems
  original term of the company. Why the company use
  the term? What does the term intent to do, and
  for whom (staff? Passenger? And/or non-flying
  visiters)
• Which unit is the core business of the group?
• How is the profit earning structure of the group?
• How does the group earn profit? Directly from
  who? How indirectly from end-users?
• Why is it not enough only developing and
  operating Amsterdam?
• The company is expanding its business into the
  world such as JFK, Brisbane, or Roma. What is the
  aim of expanding?
• What is the main problem of the group for the
  future?
• What sort of business environments threaten the
  groups business?
• ltAbout the Facility management departmentgt
• Definition and structureof the department
• Is facility management function included in
  Support Service Business unit?
• Who is the main customer of the facility
  management department?
• What is the function of the department?
• How many orgnizational levels in FD?

• Strong point and Competencies
• What is the competitive point of the department
  comparing with other facility service provider?
• What kinds of expertise or profession are in the
  department?
• Main concern of the department of the department
• What is the main concern of the department?
• What is the difficulties in present and future
  business environment?
• Relation with other units
• What kind of the relationship keeping between FD
  and others department in Schipol ?
• Does the department make SLA with others business
  units?
• How dose the department inform its services for
  each user (e.g. intranet, catalogue etc.)
• Policy and status of outsourcing
• What kinds of service does the department
  outsourcing?
• What is the policy or criteria that deciding some
  function should be outsourced or not?
• What is the advantage in using outsourcing this
  kind of service?