Chapter 1 Hospitality Technology Systems

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Chapter 1Hospitality Technology Systems
Managing Technology in the Hospitality
Industry Fourth Edition (469T or 469)
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Competencies for Hospitality Technology Systems

1. Describe the basic functions common to property
   management systems.
2. Identify stand-alone technology systems that may
   interface with property management systems.
3. Describe the basic functions of a point-of-sale
   system.
4. Describe the basic functions of a sales and
   catering system.

(continued)
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Competencies for Hospitality Technology Systems
(continued)

• Identify hospitality accounting modules typically
  provided by back-office software packages.
• Explain the impact of e-commerce on hospitality
  organizations.

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PMS Functions
Reservations module Availability/forecasting
  Reservation records   Reservation
confirmations Rooms management module   Room
status   Registration Room assignments
Guest accounting module Folio management
  Credit monitoring   Transaction tracking
 
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Common PMS Interfaces
Electronic locks Energy management Auxiliary
guest service devices   Electronic message
waiting systems  Voice mail systems
Guest-operated devices   Vending systems
  Entertainment systems
Central reservations system Internet Sales and
catering Point-of-sale Credit card
processing Revenue management Back office
accounting Call accounting
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POS Order Entry Functions
Displays menu items.   Different prices
  Different meal periods   Different outlets
Applies modifiers to menu items. Groups menu
items with single price. Allows delayed order
entry to time service.
(continued)
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POS Order Entry Functions
(continued)
Counts down available daily specials. Provides
rapid entry of quick-service items. Offers simple
way to re-order a round of drinks. Enables
off-menu orders.
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POS Settlement Functions
Splits charges on check. Transfers checks from
one server to another. Combines checks for
different tables or servers. Can apply service
charges. Reports tips by server. Records
settlement method. Tracks voids, corrections, and
adjustments. Provides reports such
as   Cashier shift balances.  Menu item
sales analysis.  Server productivity.
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Sales and CateringGroup Sales
Creates company master records with multiple
contacts. Tracks sales interactions. Provides
sales follow-up remindersticklers. Displays
room availability. Tracks tentative and definite
bookings. Blocks rooms for group sales. Enables
a wash adjustment.
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Sales and Catering-Function Rooms
Records function room size/capacity in different
configurations. Displays images of each function
room in typical configurations. Displays
function room availability. Allows simple
relocation of event from one room to another.
Creates pick-lists of standard-priced menu
items. Displays availability of audio-visual and
other equipment. Generates contracts and banquet
event orders.
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Accounting Applications
  Payroll register file   Govt. register
file Financial reporting file   General ledger
  Trial balance   Financial statements
Other modules   Inventory file   Purchasing
  Budgeting   Fixed assets
Accounts receivable module   Customer master
file   City ledger file   Account aging file
Accounts payable module   Vendor master
file  Invoice register file  Check register
file Payroll module   Employee master file
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E-Commerce Concepts
Internet   Server   World Wide Web (www)
  HyperText Transfer Protocol (http)
  Uniform Resource Locator (URL)   Search
engine   Electronic data interchange (EDI)
E-Distribution   Global distribution systems
(GDS)   Internet distribution systems (IDS)
  Hotel Electronic Distribution Network
Association (HEDNA)