Chapter 4 Rooms Management and Guest Accounting Applications

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Chapter 4Rooms Management and Guest Accounting
Applications
Managing Technology in the Hospitality
Industry Fourth Edition (469T or 469)
2
Competencies for Rooms Management and Guest
Accounting Applications

1. Identify features and functions of the rooms
   management module of a hotel property management
   system.
2. Define room status terms and explain the
   importance of eliminating room status
   discrepancies in hotel operations.
3. Explain how managers can use various reports
   commonly generated by the rooms management module
   of a hotel property management system.

(continued)
3
Competencies for Rooms Management and Guest
Accounting Applications
(continued)

1. Identify features and functions of the guest
   accounting module of a hotel property management
   system.
2. Describe the different types of folios that a
   guest accounting module may use to monitor
   transactions.
3. Explain how managers can use various reports
   commonly generated by the guest accounting module
   of a hotel property management system.

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Room Management Module Functions
  Links front office and housekeeping.
  Identifies room status.   Assists in
assigning rooms.   Provides in-house guest
information.   Organizes housekeeping
activities.   Provides auxiliary
services.   Generates reports.
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Room Status Terms
  Occupied   Complimentary   On-change
  Do not disturb   Sleep-out   Skipper
  Sleeper
  Vacant and ready   Out-of-order   Lock-out
  DNCO (did not check out)   Due out
  Check-out   Late check-out
 
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Rooms Management Module Reports
Rooms allotment report Expected
arrival/departure report Registration
progress report Rooms activity forecast
Actual departures report Housekeeper
assignment report Housekeeper productivity
report Rooms productivity report Rooms
history report
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Guest Accounting Module Functions
Online charge postings Automatic file updating
and maintenance Folio display/printing Electronic
controls   Folio handling   Account
balances   Cashier reconciliation   Food and
beverage guest checks   Account
auditing   Accounts receivable
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Types of Folios
Individual folios Master folios
Non-guest folios Employee folios Control
folios Semipermanent folios Permanent
folios
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Guest Accounting Module Reports
  Ledger summary report   Revenue center
report   Guest check control report
  Transfer report