Chapter 1 Hospitality Technology Systems Managing Technology

1
Chapter 1Hospitality Technology Systems
Managing Technology in the Hospitality
Industry Fifth Edition (468T or 468)
2
Competencies forHospitality Technology Systems

• Describe the basic functions common to property
  management systems.
• Identify stand-alone technology systems that may
  interface with property management systems.
• Describe the basic functions of a point-of-sale
  system.

(continued)
3
Competencies forHospitality Technology Systems
(continued)

• Describe the basic functions of a sales and
  catering system.
• Identify hospitality accounting modules typically
  provided by back-office software packages.
• Explain the elements and impact of e-commerce on
  hospitality organizations.

4
PMS Functions

• Reservations Module
• Availability/forecasting
• Reservation records
• Reservation confirmations
• Rooms Management Module
• Room status
• Registration
• Room assignments

(continued)
5
PMS Functions
(continued)

• Guest Accounting Module
• Folio management
• Credit monitoring
• Transaction tracking

6
Common PMS Interfaces

• Central reservation system
• Internet
• Sales and catering
• Point-of-sale
• Electronic payment processing
• Revenue management

(continued)
7
Common PMS Interfaces
(continued)

• Back office accounting
• Call accounting
• Electronic locking systems
• Energy management
• Auxiliary guest service devices
• Self-service devices

8
POS Order Entry Functions

• Displays menu items
• Different prices
• Different meal periods
• Different outlets
• Applies modifiers to menu items
• Groups menu items with single price
• Defines a default order display location

(continued)
9
POS Order Entry Functions
(continued)

• Allows delayed order entry to time service
• Counts down items in short supply
• Provides rapid entry of quick-service items
• Offers simple way to re-order a round of drinks
• Enables off-menu orders

10
POS Settlement Functions

• Splits charges on check
• Transfers checks from one server to another
• Combines checks for different tables or servers
• Can apply service charges
• Automatically adds gratuity when appropriate
• Reports tips by server

(continued)
11
POS Settlement Functions
(continued)

• Records settlement method
• Tracks voids, corrections, and adjustments
• Provides reports such as
• Cashier shift balances
• Menu item sales analysis
• Server productivity

12
Sales and CateringGroup Sales

• Creates company master records, including
  corporate subsidiaries
• Facilitates contact management
• Displays guestroom and function room availability
• Creates and tracks group bookings
• Allows adjustment of contracted rooms based on
  prior experience

13
Sales and CateringFunction Rooms

• Records function room size/capacity in different
  configurations
• Displays images of each function room in typical
  configurations
• Displays function room availability in graphic
  form
• Creates and tracks room bookings

(continued)
14
Sales and CateringFunction Rooms
(continued)

• Allows simple relocation of event from one room
  to another
• Creates pick-lists of standard-priced menu items
• Manages requests for audiovisual and other
  equipment
• Generates contracts and banquet event orders

15
Accounting Applications

• Accounts Receivable Module
• Customer master file
• City ledger file
• Account aging file
• Accounts Payable Module
• Vendor master file
• Invoice register file
• Check register file

(continued)
16
Accounting Applications

• Payroll Module
• Employee master file
• Payroll register file
• Government register file
• Financial Reporting File
• General ledger
• Trial balance
• Financial statements

(continued)
17
Accounting Applications
(continued)

• Other Modules
• Inventory
• Purchasing
• Budgeting
• Fixed assets

18
E-Commerce Concepts

• Internet
• E-distribution channels
• Online reservation systems
• Enterprise systems
• Web-based applications
• Website development