Planning a Patient Information Resource Centre

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Planning a Patient Information Resource Centre

• Lyn Wilson
• Patient Information Librarian
• UHCW NHS Trust

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Background

• All provided the opportunity for the Trust to
  review the present provision of patient
  information. The outcome was the commitment to
  develop a Patient Information Resource Centre to
  provide access to high quality evidence based
  patient information

• Patient centred care
• Clinical risk management
• New Hospital build

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Partnerships Have shaped all stages of
development
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Patients

• Increased need for information to make informed
  decisions
• Improve understanding of their condition and
  reduce anxiety
• Increase confidence in their progress through
  secondary care
• Guidance to quality evidence based information

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External Drivers

• Patient centred care
• CNST
• Health Care Standards
• Choose and Book
• Consent
• Evidence based information

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Trustwide partners

• Clinical governance
• Clinical Directorates
• Patient and Public Involvement Committee
• PALS
• New Hospital Director

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Objectives

• To enable Trust users to access quality patient
  information at the right time, at the right level
  and in the right format to suit individual needs
• To enable the Trust to comply with the policy of
  patient centred care and with the regulatory
  standards
• To increase the effective use of health services

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New Directions

• Create a dedicated centre to provide access to
  high quality patient information to all Trust
  users
• Give the Centre a high profile position in the
  entrance to the new hospital
• The new project to be managed as part of the UHCW
  Clinical Sciences Library
• Create the new post of Patient Information
  Librarian

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Patient Information Librarian Role

• Co-ordinate theTrusts patient information
  process
• Provide training to healthcare staff and the
  wider public
• Manage the new Patient Information Resource
  Centre

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Patient Information Resource CentreEarly Days
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Lyns Library or ??
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Progress
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A welcoming relaxed atmosphere!
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A cosy environment
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The Vision
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(No Transcript)
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Patient Information Steering Group

• Trust Patient Information Policy
• Patient Information Resource Centre
• Framework which enables quality patient
  information to be generated, disseminated and
  reviewed within the Trust
• Direct the development of the Trusts patient
  information database
• Source of reference and expertise in matters
  relating to patient information

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Membership

• Patient Information Librarian
• Patient and Public Involvement
• PALS
• Clinical Governance
• Clinical Directorates
• Allied Health Professionals

• Modern Matrons
• Communications
• ICT
• Choose and Book
• Patient Representative
• Outpatients
• Directors
• Voluntary sector

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Services

• Wide range of health related resources
• Self-help access
• Enquiry service tailored to individual needs
• Referrals to other agencies
• Details of local and national support groups
• Internet access
• Gateway to quality websites
• Displays on health issues

• Details of the Trusts drop-in clinics
• Space for local support group drop-in sessions
• Patient Information Prescription
• Anatomy diagram pads

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What we cannot provide

• Advice about treatments or health related choices
• Diagnosis or opinions on healthcare
• Pursue complaints
• Refer customers to services which require
  referral by a health professional
• Advocacy
• Benefits enquiry service

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Questions around the services we do provide

• Who is the service for
• Who will staff the Centre
• Loan or Reference Only
• Multiple copies or print on demand
• Free printouts
• Videos CDs
• Opening hours

• Access out of hours
• Electronic enquiry service
• Scope of patient information coverage

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External Partnerships

• Coventry Health Information Partnership
• Local support groups
• Voluntary sector
• Public Libraries
• Inspire
• Cancer Backup

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Fast Forward to July 2006

• Highly visible and accessible Patient Information
  Resource Centre in a prime position within the
  hospital
• A quality health information service responding
  to the needs of the Trust and its users
• Working together with community partners to
  provide a seamless service to meet the wider
  needs of Trust users