VRDSKAP I COMWELL

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Hostmanship The art of making people feel welcome
VÄRDSKAP I COMWELL
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• Lotte Marie Roesgaard
• Host Head of Human Ressource, Comwell
• roesgaard_at_comwell.com

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12 hotels 750 hosts and hostesses
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Omtanke
Serving
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Wholeness
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Dialog
Dialouge
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Ansvar
Responsebility
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Møde
Consideration
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Kundskab
Kundskab
Knowledge
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Serving The pleasuere og meeting other people
Wholeness To undertand you are a part of every
thing the guest sees and meets and act according
to it
Responsibility To solve the problems that guest
meets no matter who, why or where it arose
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Consideration Dare to trust in your heart and let
your consideration blossom
Dialouge To talk is to listen. Strive to
understand instead of being understood
Knowledge To know others habits and culture and
meet the guest where she is
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Stages of hostmanship

The first stage Welcomming others The second
stage Welcomming each other The third stage
Welcomming yourself
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Coffeestains on the flipdown tray proves to our
passengers that we dont do our engine
maintenance properly
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Read more at www.hostmanship.com www.vaertskab
et.dk
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