Thomas Wantuck

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Default Recovery Best Practices

• Thomas Wantuck
• Senior Vice President - Asset Management,
  KHEAA/KHESLC
• Susan High
• A.V.P- Default Recovery Services , TG

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Change

• In todays economic environment and continued
  pressure for profitability and growth, our
  organizations need solutions that can make a
  difference.

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Change Culture, Strategies

• Moving towards a more cash based collection
  model.
• Q. In todays economic environment, do you push
  for aggressive payments from borrowers or the
  minimum that is required?
• From a GA perspective would you rather a borrower
  enter into a rehab or settle the account?

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Change Culture, Strategies

• Look deeper into areas that usually maintain
  themselves. (Efficiency gains)
• Q. How can you best automate the AWG process?
• Q. Do you utilize AWG as strategy to get
  borrowers into rehabilitation or other repayment
  solutions?

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Change Culture, Strategies

• What are areas with potential wins?
• Q. What do you do to minimize rehabilitation
  fall out?
• Q. - How do you help borrowers who have
  rehabilitated to avoid re-default?

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Change Tools, Databases, Phones and Letters

• Q. Do you use scoring models and if so, are
  they effective?
• Q. How effective are your letter campaigns and
  how do you track/measure effectiveness?

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Change Tools, Databases, Phones and Letters

• Q. Are there skip tracing strategies or data-
  bases that work better than others?
• Q. What other tools can be used to drive
  performance results?

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Creating a High Performance Environment

• Staffing
• Do you prefer to hire experienced or
  non-experienced collectors?
• What kind of training does your agency provide?
• How do you measure effective hiring, training,
  performance?

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Creating a High Performance Environment

• Q. - Do you offer performance incentives and how
  do you evaluate and incent?
• Q. What beyond the things in the presentation
  have your shops used to be successful?

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THANK YOU!Please be sure to complete your
conference evaluation forms after the conference!

• Thomas Wantuck
• Senior Vice President
• KHEAA KHESLC
• Susan High
• Assistant Vice President
• TG