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Moving on up- change management in practice A
personal perspective Caroline Plaice Faculty
Librarian/Campus Manager Health and Life
Sciences Health Libraries Group Wales and IFMH
Study Day
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A meandering path
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NHS Wales and NHS England 1984-2008
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Higher Education sector 2008-
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Information Services and Change Management

• There is a need to combine new and traditional
  skills, to develop cross boundary working while
  at the same time retaining old specialisations
  and absorbing some new ones
• Pugh, L (2007). Change Management in Information
  Services. pi

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Changing Roles - NHS

• Chief Knowledge Officers
• Knowledge Service Managers
• Effective Practice Facilitators
• Clinical Librarians
• Clinical Knowledge Specialist
• Named Nurse concept
• Research Librarians
• Health Informatics staff
• Clinical information specialists
• Information Governance Managers
• Clinical Audit and Effectiveness Managers
• Digitalisation roles ejournal, ebooks
• E Learning Leads
• Patient Information specialists
• IT specialisms systems, developmental work

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Higher Education sector

• Assistive Technology roles
• Academic Literacy Graduate Development
  Programme at UWE
• Service User and Carer support
• Library Management Accountant
• Customer Services managers
• Rovering staff

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Change

• Growth means change and change involves risk,
  stepping from the known to the unknown
• Anon

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Personal KnowledgeIdentifying your strengths
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1. Know your strengths

• http//www.tfpl.com/skills_development/skills_comp
  etencies.cfmstk

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Identifying your team strengths
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Margerison-McCann Team Performance Wheel
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2. Find a mentor and be one

• mentor n. experienced and trusted adviser or
  guide Oxford English Dictionary.

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3. Use shadowing
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4. Maintain your CV
2007 Workshop Lead Preparing for E-Learning
organisational readiness. National Education
Training and Development (ETD) Conference.
Leeds 2008 Supporting the primary care business
in Bristol and South Gloucestershire. Putting
knowledge to work in a primary care led NHS.
SWRLIN, Taunton
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5. Continue to Study

• Formal and informal
• Action Learning sets
• Ad hoc learning opportunities
• Different methods of study

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5a. Study with others from other professions

• See libraries from another perspective
• Extending horizons

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• 6. Contributing to the profession

Committee workcurrent awareness
bulletinsorganising study daysposterspresentati
onsattending conferences
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7. Write it up
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Growing your role
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1. Think strategically

• Do you know what your organisations Top 5
  objectives are for this year?

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2. Take (calculated) risks
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3. Seize opportunities

• Thursday, 23 April 2009
• Whats happening upstairs?
• You may have noticed the presence of builders
  in and around the Library recently. Well, a lot
  has been happening over the past three weeks. In
  a nutshell, work to bring the Faculty IT
  provision within the Library has begun in
  earnest.The Faculty of HLS decided that IT lab
  A (2D18/19) was to be repartitioned and split
  back into its two original rooms. The idea
  driving this was to create a new staff office
  space enabling faculty staff from the Practice
  Learning Unit to return to Glenside. This will
  obviously be of great benefit to students going
  on placement. So, the far end of what was IT lab
  A (2D19) has now been converted into that office
  although the staff have yet to move in.It was
  also generally felt that the faculty IT space was
  underutilised whilst library space is heavily
  used. Therefore, both labs ie the remaining
  section of IT lab A and IT lab B (2D18 and 2D14)
  will now become part of the Library. The new
  slightly smaller IT lab A will remain a student
  IT space with 30 or possibly 36 computers. The
  side partition wall which used to form part of
  the corridor has been demolished, thus creating a
  wider, much lighter room. at the end of the
  corridor.2)

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4. Working with others outside the LIS
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The Managed Learning Environment _at_

• Unfreezing, moving, and refreezing

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We need to accept that we have massively
significant learning processes that are outside
our formal approaches to development these we
need to systematize and bring within the
structure. Only when we do these two things can
we control, and own, our own development When we
do this, we learn to manage ourselves, and then
we manage changePugh, L (2007) Change
Management in information Services. 2nd ed.
London Ashgate
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Helpful sources

• Pugh, L (2007) Change Management in information
  Services. 2nd ed. LondonAshgate
• NHS Modernisation Agency (2005) Managing the
  human dimensions of change. Improvement Leaders
  Guide. London Department of Health

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Caroline.Plaice_at_uwe.ac.uk