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Measuring Electronic Services in Public Libraries

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Public Library Internet Services: Impacts on the Digital Divide. Public Library Network Statistics: Librarian Education for the Collection, ... – PowerPoint PPT presentation

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Title: Measuring Electronic Services in Public Libraries


1
Measuring Electronic Services in Public
Libraries
  • Keith Curry Lance
  • Consultant
  • RSL Research Group

2
Bertot/McClure Projects
  • Developing National Library Network Statistics
    Performance Measures
  • Developing National Data Collection Models for
    Library Network Statistics Performance Measures
  • Public Library Internet Services Impacts on the
    Digital Divide
  • Public Library Network Statistics Librarian
    Education for the Collection, Analysis, and Use
    of Library Network Statistics

3
Types of Statistics
  • Public access
  • Virtual visits
  • Electronic reference
  • Database usage
  • Training

4
Public Access
  • Public access workstations per 1,000/10,000
    served
  • Average uses per workstation

5
Virtual Visits
  • Virtual visits
  • Total library visits (physical as well as
    virtual)
  • Remote visits
  • Remote visits as percent of total

6
Electronic Reference
  • Virtual reference transactions
  • Total reference transactions (in-person and
    virtual)
  • Virtual reference transactions as percent of total

7
Database Usage
  • Items examined (views)
  • Total library materials usage
  • Database views as percent of total library
    materials usage

8
IT Training
  • Information Technology (IT) training
  • Total reference transactions
  • IT training as percent of reference transactions
  • Percent of registered borrowers receiving IT
    training
  • Hours of IT training received per staff member

9
Related Information
  • Information Use Management Policy Institute
    (IUMPI) http//www.ii.fsu.edu
  • Library Research Service (LRS) http//www.LRS.org
  • Project COUNTER http//www.projectcounter.org/
  • International Coalition of Library Consortia
    http//www.library.yale.edu/consortia/
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