LANDesk Server Manager 8'6

1
LANDesk Server Manager 8.6

• September 14, 2005
• Devin Anderson
• Security Suite Product Management

2
Customer Challenges

• Server Administrators manage 15 servers on
  average with 158 servers being the average in an
  environment across segments (source IDC)
• 18 of time spent on software deployment
• 16 of time spent on maintenance/tuning
• Entities between 1,000 and 5,000 employees spend
  slightly more than 1M annually on server
  management alone not including other related
  products and services (Source IDC)
• Heterogeneity in the form of vendors, O/S and
  platforms is causing tool creep to manage certain
  aspects of IT environment
• Need a consistent method for understanding
  vulnerabilities, their impact and steps to
  remediation
• Struggling to make sense of compliance issues
  legislators have left IT holding the bag
• Bonus often based on uptime of high visibility
  systems (email, database, SFA)
• Skeptical of automation validate, run, tune and
  repeat

3
Server Management Categories
Server Management
Network, Storage
PerformanceMonitoring
Change and Configuration
J2EE and Application
PerformanceMonitoring
Change and Configuration

• Backup
• Archive / recovery
• Hierarchical storage

• Systems Monitoring
• Event Mgmt
• Capacity Planning
• Performance Analysis

• Inventory, Discovery
• SW Distribution
• Imaging
• Patch Mgmt
• Remote Control
• Asset Mgmt

• Transactionpath monitoring
• End user response
• Data collection
• Provide root causeanalysis and tuning

4
Server Management Categories
Server Management
NetworkStorage
PerformanceMonitoring
Change and Configuration
J2EE and Application

• Backup
• Archive / recovery
• Hierarchical storage

• Systems Monitoring
• Event Mgmt
• Capacity Planning
• Performance Analysis

• Inventory, Discovery
• SW Distribution
• Imaging
• Patch Mgmt
• Remote Control
• Asset Mgmt

• Transactionpath monitoring
• End user responsetimes
• Data collection
• root cause analysisand tuning

• Veritas
• HPOV
• Tivoli

• Compaq Insight Mgr
• IPSwitch

• Altiris
• Bladelogic
• Opsware

• Tonic
• NetIQ
• Bladelogic

5
Server Management
Server Types
Platforms \ Configuration
Classification
Function / Service

• Application
• Chat
• File
• FTP
• Groupware
• List
• Print
• Proxy
• Mail
• News
• Web

• Windows
• Linux
• Unix
• Tower
• Rack
• Blade

• Infrastructure
• Mission Critical

6
Using the web console

• Paradigm
• What actions
• Which machines
• When Now or Schedule
• Configure to repeat
• UI enhancements
• Major tasks called out on Tool box
• Tree view replaces cookie crumbs
• Scheduling
• Built in scheduler to each task
• Universal view of all tasks
• Groups
• Group and manage machines with similar purpose
• Queries
• Query anything in the database

7
Decision Support

• Discovery
• Intel AMT, IPMI, CBA
• Blade and chassis
• Reporting
• Software and hardware
• Health/alerting
• Based on definable thresholds
• Trend analysis
• Dashboard
• High level status of all your servers
• User configurable
• Log management
• All in one location
• Filter and view by machine, date or alert type
  for all logs
• Vulnerability scan
• Get detailed information about
• a variety of vulnerabilities

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Always ON Availability

• Hardware Monitoring
• CPU, voltage, memory, etc
• Set thresholds for alerts
• Monitoring and alerting on Services
• Deny harmful applications
• Out of band monitoring and recovery through IPMI,
  AMT, ASF
• Low Resource Agents
• Only in use when called
• Device Monitor
• Check server response or connection status (Ping)
• Custom alerting methods
• Hundreds of possible alerts sent to email, page,
  run .exe, SNMP
• Alert on system logs

9
Managing Heterogeneity

• Windows
• EM64T
• Windows 2000 Pro
• Windows 2000 Server
• Windows 2000 Adv Server
• Windows XP Pro Sp4
• Windows 2003 Server Sp1
• Linux
• Red Hat Linux 9 LDSM 8.6
• Red Hat 3 AS and ES
• SuSE Linux Enterprise Server 9.1
• Unix
• HP UX 11i

• IBM BladeCenter blade chassis

10
Configuration

• Role based administration
• Leverage existing users based on directory
  settings
• Easily editable for individual or group
• Alerting
• Hundreds of available alerts
• Windows sys, app and security logs
• BIOS events in Linux
• Page, email, .exe, SNMP
• Agent set up
• Windows and Linux

subject to change
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Distribution

• Software packages
• Push from console or pull from client
• Push it now or schedule
• Operating System Deployment (OSD)
• Bare metal provisioning
• PXE holding queue
• PXE boot menu
• Custom Scripts

12
Problem Resolution

• Remote Control
• Ring 3 vs. Ring 0
• LANDesk Management Gateway
• Connect to a console through firewalls using the
  internet
• IPMI
• Monitor servers even in Out Of Band state
• Get part information before a site visit
• Intel AMT
• Discover, heal and protect AMT enabled servers
  and desktops
• Schedule power cycling
• Console redirection supported

13
Routine Tasks

• Uptime reports
• Single or group of servers
• Dashboard
• Monitor all of your servers from one dockable
  window
• Troubleshooting
• IDE redirection
• Serial Over LAN
• Remote Control
• Monitor software usage
• Track number of licenses in use v. purchased
• Deny access to certain applications
• Avocent KVM integration
• Right click to launch a KVM session to be at the
  server

14
Whats New In LDSM 8.6

• LSM/LDSM integration
• Monitoring and performance counters
• Centralized log management
• Trend analysis
• OSD
• Bare metal provisioning
• PXE holding queue
• PXE boot menu
• Enhanced platform support
• SuSE Linux Enterprise Server 9.1
• HP UX 11i
• AIX 5
• Windows EM64T
• Intel AMT

• Software License Monitoring
• Track actual use v. purchased
• Deny applications
• LANDesk Management Gateway
• Manage through firewalls using the internet
• Enhanced performance
• Tree view
• UI enhancements
• Tool box
• RBA
• Software Distribution
• Scheduler

15
Whats Coming

• DRAC card support
• Provisioning templates
• Additional platforms
• Power Management
• Intel AMT next

• Better event correlation
• Decision support logic
• Trend analysis
• Historian
• Enhanced discovery to include network gear
• Compliance templates
• Sarbanes-Oxley Section 404
• SANS Top 20
• Broader blade support
• HP and Dell
• RAID configuration and monitoring