2005 MI Users Conference

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2005 MI Users Conference
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New Product Initiatives

• A peek behind the curtain

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Agenda

• Agency Challenges
• MI Internet Quoting
• Results Reporting
• Future Development
• Agency Partners
• Process of Change

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Change
The rate of change is not going to slow down
anytime soon. If anything, competition in most
industries will probably speed up even more in
the next few decades.
John P. Kotter Harvard Business School
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Relative Value Comparative Rater
1990
2010
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Agency ChallengesMI Responses
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Agency Challenges in Personal Lines

• Issue Employee Efficiency
• Duplicate entry
• Web sites
• Multiple databases
• Information Location
• MI Response
• Implementation of the ideal business workflow
• Upload/Bridge Improvements
• MI Internet Quoting
• Real time capabilities
• Single Sign On

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Agency Challenges in Personal Lines

• Issue Employee Knowledge Levels
• Agency employee turnover
• New hire skill level
• MI Response
• Renewed focus on training
• Web
• CD
• Rating validation
• Automatic tiering
• Carrier specific coverage information

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Agency Challenges in Personal Lines

• Issue Sales Management
• Activity
• Service levels
• MI Response
• Customer segment metrics
• Process metrics
• Effectiveness metrics
• Employee
• Marketing campaign

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Agency Challenges in Personal Lines

• Issue Carrier Management
• The right carriers?
• Managed or haphazard new business placement?
• MI Response
• Carrier competitiveness assessment
• Business placement monitoring

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MI Internet Quoting
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Results Reporting Module
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Best PracticesNew Business Development Key
Practices

• Strong Referral System
• Knowledgeable and Skilled Staff
• Outstanding Customer Service
• Account Rounding/Cross Selling
• Dedicated P/L Sales/Service Reps

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Best PracticesNew Business Development Key
Practices

• Strong Reputation
• Highly Automated
• Utilize Advertising
• Target Marketing
• Competitive Companies

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Best PracticesImproving Agency Sales Performance

• Understand Your Own Performance
• Use Results Reporting Module
• Understand Performance of Leaders
• Use Best Practices information
• Identify and Measure Gaps
• Compare performance against leaders
• Develop Action Plan
• Monitor results with RRM

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A Peek Behind the Curtain
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MI Comparative Rater2006

• Additional Carrier Partner Functionality
• Automatic Updating
• Bridge Improvements
• More Data
• Workflow Standardization
• Simplified Setup
• Improved ASP Functionality

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MI Comparative Rater2006

• MIIQ Homeowners Quoting
• Symbols via VIN look up
• Territory by zip code
• Real-Time Rating
• Single Sign On
• Peer Group Analysis via RRM

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MI Management System2006

• Additional real time service carriers
• Additional ACORD forms
• Increased modularization
• Client Servicing Module
• Marketing and Sales Module
• Embedded signatures
• Improved speed
• Increased scalability

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Agency Partners Program
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Agency Partners Program

• Driven by changing customer needs
• Improving agency efficiencies and knowledge
• More effective sales performance
• Bundled software and services
• Training education
• Carrier implementation status updates
• CD based training
• User Conference registrations
• Internet Quoting Package
• Results Reporting Module

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Resources

• Best Practices Reagan and Associates
• http//reaganconsulting.com
• Leading Change John P. Kotter,
• Harvard Business School Press www.hbsp.harvard.edu
  
• Education MI Support
• www.mi-assistant.com
• MI Products MI Sales
• www.mi-assistant.com

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Summary

• Thanks to all current customers for the continued
  support of MI-Assistant
• MI unquestionably is and will continue to lead
  the industry by delivering solutions to the
  problems your agency faces
• To receive an electronic copy of the presentation
  materials, e-mail martyagather_at_mi-assistant.com,
  or leave your business card

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2005 MI Users Conference
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2005 MI Users Conference