EMitra Project

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E-Mitra Project
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Background of e-Mitra
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Citizen friendly IT Projects

• JanMitra Rural Centric Services
• LokMitra Urban Centric Services

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• State wide Implementation
• Combines best features of LokMitra JanMitra
  models
• Support all processing modes batch, real time,
  Internet
• Public-Private Partnership model for Front
  Offices
• Will provide employment to over 6000 educated
  youths across the State

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Salient Features - Database

• Generalized bill payment, grievance and
  application form generator using meta data
• Multiple database support SQL Server, Oracle,
  MS-Access
• Data Architecture support Client-Server as well
  as Internet model
• Long term objectives of state level integration
  use of census codification pattern, database
  linkages

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Salient Features - Security

• Data Center OS, RDBMS, Fire wall
• Kiosk Database Access (User Manager)
• Middleware for Data Transmission for carrying
  data from kiosk to Data Center Through RMI
  Authentication
• Web transactions Through VeriSign (128 bit
  encryption)

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Salient Features - General

• Utilities to create kiosks Data Bases, User
  Manager etc.
• Four Modes of Operations
• Off Line Mode,
• Semi Off Line
• Semi Offline Delayed
• Online
• Other Features
• Auto backup procedures at Kiosk and Data Center
• Multi Lingual Support (Font Based)

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Benefits to Citizens

• Single window System
• Services near to Citizen
• Kiosk Availability from 8AM to 8PM or more
• Multiple payment mode facility Cash, Cheque, DD,
  Credit Cards and Internet Payment
• Self-sustainable transaction based revenue model
  for Kiosk Owners.

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Network Architecture
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e-Governance Framework
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State e-Mitra Network
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Kiosk Service Delivery Network
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Role Players
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Role Players
A
G
B
E
Citizen
D
C

• Responsibility Structure
• User Departments
• Provide Services / Facilities
• Back end Computerization
• Process Reengineering
• Finances towards work being done for them
• District Administration
• Responsibilities as one of the Department
• Vigilance Control over all the departments.
• Owner of application data
• Back up infra for LokMitra and JanMitra

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Role Players for e-Mitra(LokMitra JanMitra)

• District Society
• Management of JanMitra / LokMitra (Relationship
  with L.S.P.)
• Financial Operations
• Technical and Logistical Support
• Providing infra for centre in case of LokMitra

• D. Main Centre
• Application, data and communication hub of the
  district (Control over sub-centre and kiosks)
• Service delivery point
• Courier for establishing manual links
• E. Sub Centre and Kiosks
• Service delivery point
• Courier services for establishing manual links

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Role of LSP

• To mange the center/Kiosks on behalf of district
  e-Governance
• Societies
• Setting up/support for infrastructure for
  centers and Kiosks,
• financial management Security
• Recruitment of necessary skilled and experienced
  manpower
• To maintain required connectivity to e-Mitra
  Data centre/centers
• To provide a proper receipt to the bearer of the
  bill/demand
• note/ application giving relevant details
• Delegation of power to franchisees with prior
  approval from
• District e-Governance Society

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Minimum Requirement for LSP to work
A place from where services to citizens can be
delivered (Front Office) Center - All services
with all facility at multiple counters with 5-6
counters Sub-center - All services with some
limited facility with 2-3 counters Kiosks -
Limited services with single counters. A place
of single contacts for all partners (Back
office) Courier for manual links Place of single
contact Compilation, Segregation of documents and
other enclosures
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Legal Requirements
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Legal Instruments

• Constitution of e-Mitra District Societies
• State level MoUs Concerned Secretary
  Secretary IT
• District MoUs Director IT C , Collector
  (Chairman-e-Mitra) concerned DLO
• Director IT C , Collector (Chairman-e-Mitra),
  LSP/Kiosk
• MoUs
• SBBJ for ATMs (For Jaipur)
• Rainbow eSewak (For Jaipur) in process
• Post Offices (For Rajasthan) in process

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Implementation
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Status - Implementation

• Implemented e-Mitra System at Jaipur (10
  locations) and Jhalawar (20 locations)
• Implementation results are positive

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Total Transaction Amount (15 June to 14 July,
2005) at JPR

• Department Total Transactions
• PHED 14,884
• JVVNL 39,536
• BSNL 19,651
• Total 74,071

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Total Transaction Amount (1 June to 30 June,
2005) at JHL

• Department Total Transactions
• PHED 4911
• JVVNL 5033
• BSNL 3237
• Total 13,181

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Infrastructure Creation at Districts

• Transfer funds to all District Collectors for H/W
  along with RFP for H/W, RFP for LSP and
  Guidelines
• NITs by all Districts for H/W
• Ten districts have placed order for H/W and six
  districts are about to place order

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Service Basket - e-Mitra and Service charges

• Utility Bills Telephone, Mobile (BSNL) Rs. 5
  per bill
• Electricity, Water - Rs. 3.95 per bill
• Public Grievances Redressal and Public
  Information Services (19 departments) - Rs. 5 per
  transaction
• Online Applications (52 Services) - Rs. 9 per
  application

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Thank You