Human Resource Initiatives

1
Human Resource Initiatives

• Key factor in Government Reforms

2
Contemporary Human Resource Reforms(Total
Quality Management)

• Customer is the ultimate determinant of quality.
• Quality is built into the product from the start.
• Quality standard is reliable
• Quality comes from people working the system.
• Quality requires continuous improvement
• Quality requires employee participation.

3
Human Resource Reform Initiatives(Earlier
Reform Efforts)

• First Hoover Commission (1947-1949)
• Second Hoover Commission (1953-1955)
• Carter Reorganization (1977-1979)
• - CSRA (1978)
• Grace Commission (1982-1984)
• National Performance Review (1993)

4
National Performance Review

• Cutting red tape
• Putting the customer first
• Empowering employees
• Cutting back to basics

5
National Performance Review Summary

• The relationship between government and the
  people is reframed as one between a business and
  its customers.
• The relationship between the government and its
  employees is shifted to one of empowerment and
  accountability.
• Major human resource based strategies such as TQM
  and Reengineering are to be used to improve
  governments performance.

6
Re-Engineering

• Making major changes in the way work is done
• Looking through the lens of work processes
• Redefining roles relationships of key
  participants
• Integrating the use of modern information
  technology