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The Only Constant in Life IS Change

• Charles Souders, P.E.
• October 6, 2008

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Lititz Site
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Lititz Facts

• Site on 87 Acres
• 1.2 Million Square Feet (490 Mfg 710 LLC)
• Manufacturing Capability for a Wide Variety of
  Consumer Health and Pharmaceutical products
• Co-located with the Lititz Logistics Center
• Global supplier of PCH products (approximately
  75 of world-wide LMW)
• Over 11 million gallons of alcohol consumed per
  year
• 45 minutes from bottle receipt to pallet
• 1500 pallets of product produced each day

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Lititz Facts

• ISO 14001 certified since 1997
• Certified by Lloyds Register Quality Assurance
  (LRQA) one of the top two firms in the world for
  ISO certification/registration audits
• First Pharmaceutical facility in US to be ISO
  certified
• First facility to have no improvement or
  non-compliance notations on its ISO
  certification audit
• Charter Member of the EPA Performance Track
• EPA PT recognizes environmental performers
• Voluntary program
• Lititz Site has 5 environmental commitments for
  PT
• Reduce solid waste
• Reduce energy
• Reduce wastewater discharges
• 10 acres wetland restoration
• Reduce nutrient runoff

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EMS Challenges

• Site formerly Pfizer sold to Johnson and Johnson
  December 2006
• New EHS standards and practices to integrate
• Product transfers in and out of site
• Product volume losses
• Plant organizational restructuring

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Answering the Challenges
and Sustaining the EMS

• Four main strategies we use to sustain the ISO
  14001 EMS system
• Marketing and Communications
• Audits
• Goal Setting
• Community

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Answering the Challenges
and Sustaining the EMS

• Marketing and Communications
• Scripted plant communication plan
• Details week by week topics
• Details how the materials are to be presented,
  e.g. poster, CCTV, etc.
• Details where materials are o be posted
• Inescapable messaging
• Goals
• keep the message in front of people
• Keep people talking
• Signs, banners, decals, etc
• First thing they see when coming into entrance,
  e.g. sandwich boards
• Entrance into work areas, e.g. magnetic signs
• Warehouse area, e.g. banners
• Bathroom, e.g. decals Eye on Task, Mind on Task

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Answering the Challenges
and Sustaining the EMS

• Marketing and Communications
• Sustainability reporting
• Started for 2007 year
• Helps to keep your eye on the ball
• Transparency
• Community input
• Published and on JJ website

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Answering the Challenges
and Sustaining the EMS

• Auditing
• Annual environmental compliance audit
• 2 internal ISO system audits
• Conducted by in house cross functional teams
• Training by 3rd Party
• Voluntary participation
• Incentives for participation
• Formal written reports issued
• Reviewed w/Site Leadership Team
• 2 Surveillance Audits
• Conducted by Lloyds Register Quality Assurance
• Formal written report reviewed w/Site Leadership
  Team

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Answering the Challenges
and Sustaining the EMS

• Goal Setting
• Utilize resources at hand
• Community oriented, e.g. Adopt A Highway
• Help to make site more Lean, e.g. increase waste
  reclamation rate
• Value added
• Push the bar higher, e.g. increase purchase of
  electricity from renewable resources
• Be Very careful as they must be achievable based
  upon available resources
• Think out of the box, innovation, e.g.
  development of a new storm water BMP
• Communications
• Integrated into marketing plan

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Answering the Challenges
and Sustaining the EMS

• Community
• Get involved and engage the Community, e.g.
• Citizens Advisory Council (CAC)
• Meets minimum 2X per year
• Site reviews all its environmental metrics
• Site reports on goals
• Feedback from the CAC encouraged
• Feedback incorporated as part of the site goal
  setting process
• Support site environmental aspects that are of
  local significance, e.g.
• Water
• Watershed restoration support
• Highway clean-ups
• Groundwater recharge
• Wellhead protection

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Answering the Challenges
and Sustaining the EMS

• Bottom line..
• Engagement is the key!!!!!!!

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Questions????